Customer Experience (CX) Head, TA

Boehringer Ingelheim; Ingelheim am Rhein; Vor Ort; EUR 120.000 - 180.000; Vollzeit

Zusammenfassung

Boehringer Ingelheim in Germany seeks a Customer Experience (CX) Head, TA, to act as a strategic linchpin and data-driven decision maker for Human Pharma Germany. You will collaborate with the TA Head and Brand Team to drive customer-centric initiatives and identify new business opportunities.

You will manage 4-6 direct reports across Project Management, Training & Development, Customer Insights & Forecasting, and Sales Force Effectiveness, influencing stakeholders and leading cross-functional

Qualifikationen

• Doctoral degree (e.g., PhD, MD) or Master’s degree (MBA, MSc) or diploma.
• Experience in a leadership/people manager role in the German pharma market.
• Strong relationship-building, oral and written communication, and presentation skills.

Aufgaben

• Serve as primary strategic sparring partner to TA Head and Brand Team.
• Translate strategic features into actionable user stories.
• Develop business cases and LRRs by evaluating requirements against resources and capabilities.
• Provide analytical support for OL, ACV and LTF planning at a strategic level.
• Lead 4-6 direct reports across Project Management, Training & Development, Insights & Forecasting, and Sales Force Effectiveness.

Kenntnisse

Leadership

Stakeholder management

Strategic thinking

Change management

Communication skills

German language

Ausbildung

Doctoral degree

Master's degree

Jobbeschreibung

Join our dynamic team at Boehringer Ingelheim as a Customer Experience (CX) Head, TA. In this pivotal role, you will be the strategic linchpin, leveraging data to enrich decision-making and uncovering new business opportunities within the TA. Working in close collaboration with the TA Head and a standing member of the Brand Team, you will drive customer‑centric initiatives for Human Pharma Germany. If you're passionate about shaping customer experiences and have a knack for strategic thinking, we'd love to hear from you.

Tasks & responsibilities

• As the primary point of contact, you will engage with the TA Head and Brand Team, acting as a strategic sparring partner


• You will be responsible for converting strategic and high‑level tactical features into smaller, actionable user stories


• Strong capabilities for business case and LRR development by evaluating on‑going operational requirement against existing resource and capabilities


• Integral analytical support for OL, ACV and LTF planning process and preparations on a strategic level


• Involvement in business cases and LRR development will be a key part of your role, as you evaluate ongoing operational requirements against existing resources and capabilities


• Overall management and leadership of 4-6 direct reports (incl people development) for the functional areas related to Project Management, Training & Development, Customer Insights & Forecasting, and Sales Force Effectiveness.


• Establishing strategic and cooperative relationships with various functions within HP Business Operations and cross‑functional teams will be a major part of your role


• You will serve as a liaison between various functions and groups (Brand Team, HP Operations Group Heads and Squad Leads), influencing stakeholders to improve productivity, manage necessary changes, and support key business projects


• Direct reporting line to Head of Human Pharma Operations, Human Pharma Germany

Requirements

• Doctoral degree (e.g., PhD, MD) and/or a Master's degree (e.g., MBA, MSc) or diploma degree


• Possess experience in a leadership or people manager role, including in‑depth knowledge of the German human pharmaceutical market


• Exhibit excellent relationship‑building skills and conflict management with above‑average oral, written, and presentation skills


• Demonstrate the ability to drive change, manage organizational transformations, and proactively implement innovation


• Have experience in Commercial (Sales and/or Marketing), Training, Business Analyst roles


• Possess the ability to lead and steer different functions and can lead without authority within a TAs


• Be capable of simplifying complex topics and providing clear actionable next steps


• Exhibit strength in being a solution‑driven leader to address issues/challenges and lead the team to move forward together


• Possess strong people management skills – inspires and develops growth for team members

As part of our commitment to transparency and fairness, salary information will be shared during the recruitment process. We also offer a comprehensive benefits and wellbeing package.

Applications from persons with severe disabilities are warmly welcomed. In cases of equal qualifications, such applicants will be given preferential consideration in the selection process.

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long‑term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com