Customer & Distribution Analyst (Hybrid; m/f/x/d; 80-100%)

Swiss Re; Hamburg; Vor Ort; EUR 53.000 - 88.000; Vollzeit

Zusammenfassung

Swiss Re Corporate Solutions in Germany & Austria seeks a Customer & Distribution Analyst to support the C&D team by managing distribution channels for customers and brokers in Germany and Austria. You will structure and control sales activities, and analyze KPI-driven data to drive actionable insights.

You will collaborate with internal and external stakeholders, maintain CRM records, and prepare reports for leadership to inform strategic decisions.

Qualifikationen

• Background in insurance distribution management, underwriting, risk management or marketing.
• Fluent German and English (written and spoken) are essential.
• Hands-on experience with CRM systems and MS Office tools to manage data and reporting.

Aufgaben

• Support distribution channel management for customers and brokers in Germany and Austria.
• Structure and control sales-related activities to ensure consistency.
• Analyze customer and broker data using KPIs to generate insights.
• Collaborate with internal and external stakeholders on business development initiatives.
• Maintain and update CRM records to ensure accuracy.
• Prepare reports and presentations to communicate performance trends to leadership.
• Contribute to process improvements to increase efficiency.
• Represent Swiss Re's full product portfolio to distribution partners and customers.

Kenntnisse

German language

English language

CRM proficiency

Ausbildung

Bachelor's degree or equivalent in insurance/related field

Tools

CRM systems

MS Office (Excel, PowerPoint, Word)

Jobbeschreibung

Locations:

Hamburg, DE | Frankfurt, DE

Are you passionate about industrial insurance and eager to make your mark in a dynamic, international environment? Whether you're looking to launch or advance your career in insurance, this is a fantastic opportunity to join a high-performing team at Swiss Re Corporate Solutions in Germany & Austria!

About the Role

As a Customer & Distribution Analyst, you will play a key role in supporting the Germany & Austria C&D team in managing Swiss Re Corporate Solutions' distribution channels for customers and brokers. You'll be part of an agile, collaborative, and professional team, contributing directly to improving the quality and efficiency of the sales process across the region. From structuring and controlling sales-related activities to analyzing customer and broker performance using relevant KPIs, your work will have a real and meaningful impact on the business.

Key Responsibilities

• Support distribution channel management for customers and brokers across Germany and Austria, ensuring smooth and effective operations
• Structure and control sales-related activities, driving consistency and quality throughout the sales process
• Analyze customer and broker data based on key performance indicators to generate actionable insights and recommendations
• Collaborate with internal and external stakeholders to coordinate and execute business development initiatives
• Maintain and update CRM systems to ensure accurate and up-to-date records of client interactions and sales activities
• Prepare reports and presentations to communicate performance trends and strategic insights to the team and leadership
• Contribute to process improvement initiatives, identifying opportunities to increase efficiency and effectiveness within the team
• Support the team in representing Corporate Solutions' full product portfolio, including innovative risk solutions and Risk Data Services, to distribution partners and customers

About the Team

The Corporate Solutions Customer & Distribution (C&D) team leads relationship management and business development for strategic customer and broker partners in Germany and Austria within Swiss Re Corporate Solutions' Market Unit Germany/Austria. The team represents Corporate Solutions' complete portfolio - a wide array of products and cross-class solutions, including innovative risk solutions and Risk Data Services - to distribution partners and customers. The team operates in close alignment with the underwriting approach and is strongly focused on driving sustainable business growth across the region.

About You

You are a motivated, solution-oriented professional who thrives in a collaborative environment and is passionate about delivering excellent client experiences. You bring a proactive mindset, a strong 'can-do' attitude, and a genuine interest in the industrial insurance sector. You enjoy working across a broad scope of responsibilities and are committed to continuously improving processes and outcomes.

We are looking for candidates who meet these requirements:

• Insurance knowledge: A background or first experience in the insurance market - whether in distribution management, underwriting, risk management, or insurance marketing
• Language skills: Proficiency in both German and English (written and spoken) is essential for this role
• CRM and digital tools proficiency: Hands-on experience with CRM systems and MS Office tools (Excel, PowerPoint, Word) to manage data and support reporting activities

These are additional nice to haves:

• Educational background: A Bachelor's degree, equivalent qualification, or an insurance-specific professional certification (e.g., Kaufmann/-frau für Versicherungen und Finanzanlagen)
• Stakeholder management: Experience working with both internal teams and external partners across different levels of seniority
• Analytical mindset: Ability to interpret data and KPIs to support strategic decision-making
• Growth mindset: Enthusiasm for learning and developing within the insurance industry, with a long-term view of building a career in this space
• Team collaboration: Demonstrated ability to work effectively in agile, cross-functional teams

For Germany, the base salary range for this position is between 53 000 EUR and 88 000 EUR for a full-time role.

The specific salary offered considers:

• The requirements, scope, complexity and responsibilities of the role
• The applicant's own profile including education/qualifications, expertise, specialisation, skills and experience

In addition to your base salary, Swiss Re offers an attractive performance-based variable compensation component, designed to recognise your achievements. Furthermore, you will enjoy a variety of global and location specific benefits. Eligibility may vary depending on the terms of Swiss Re policies and your employment contract.

About Swiss Re Corporate Solutions

Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.

Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.

Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.

We may use AI-powered tools to support the review and evaluation of applications for this position. These tools provide additional insights to our recruitment teams, but all hiring decisions are carefully reviewed and made by people. To learn more about how we use AI in recruitment and how we handle your personal data, please review our Data Privacy Statement before applying.

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