Customer Care Specialist – Electricity Contracts

Jobtailor; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor in Berlin seeks a Customer Care trainer to support the team with complex questions related to electricity contracts and energy solutions, deliver specialist trainings, and analyze inquiries to derive improvements.

You will strengthen service processes, develop the knowledge base, and collaborate with Sales, Training, Quality, and other departments to ensure effective knowledge transfer.

Qualifikationen

• Several years of experience in customer care, customer support, or servicing energy or contract customers.
• Solid experience handling complex customer issues and escalation cases.
• Enjoy teaching and developing colleagues and acting as a subject‑matter contact.
• Analytical work approach, able to identify optimisation potential and derive concrete measures.
• Confident communication in German.
• Experience working across departments in a dynamic environment.

Aufgaben

• Support the Customer Care team with complex questions related to electricity contracts and energy solutions
• Deliver specialist trainings and knowledge sessions to strengthen the expertise of our service teams and external partners
• Analyze customer inquiries and relevant KPIs, identify trends and derive improvement measures
• Continuously develop our knowledge base and service processes to ensure efficient, high-quality handling of requests
• Collaborate closely with Customer Care, Sales, Training, Quality & Performance and other departments to ensure effective knowledge transfer

Kenntnisse

Customer care

Complex issue resolution

Training and development

Analytical skills

German communication

Jobbeschreibung

• Support the Customer Care team with complex questions related to electricity contracts and energy solutions
• Deliver specialist trainings and knowledge sessions to strengthen the expertise of our service teams and external partners
• Analyze customer inquiries and relevant KPIs, identify trends and derive improvement measures
• Continuously develop our knowledge base and service processes to ensure efficient, high-quality handling of requests
• Collaborate closely with Customer Care, Sales, Training, Quality & Performance and other departments to ensure effective knowledge transfer

Requirements

• Several years of experience in customer care, customer support, or in servicing energy or contract customers
• Solid experience handling complex customer issues and escalation cases
• Enjoy teaching and developing colleagues and acting as a subject‑matter contact
• Analytical work approach, able to identify optimisation potential and derive concrete measures
• Confident communication in German
• Experience working across departments in a dynamic environment

Core Competencies

Demonstrates expertise in customer care and support, particularly in the energy sector, with a strong focus on training, analytical problem‑solving, and effective communication in German. Capable of collaborating across departments to enhance service processes and knowledge transfer.

Highest‑signal resume keywords

• Customer Care Experience
• Complex Issue Resolution
• Training and Development
• Analytical Skills
• German Communication

Soft Skills

• Teaching
• Collaboration
• Problem‑Solving

Industry Keywords

• Energy Solutions
• Electricity Contracts
• Customer Support
• KPI Analysis
• Service Processes