Connectivity Operations

Crane Venture Partners; Berlin; Vor Ort; EUR 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Stock options

Home office stipend

Learning budget

Phone + international data plan

Zusammenfassung

Gigs is building an operating system for mobile services, enabling global connectivity in products. We seek a Connectivity Operations professional to support day-to-day operations across global markets, focusing on testing, troubleshooting, SIM logistics, and partner coordination.

You’ll work with Product, Engineering, and Finance to analyze data and optimize processes. This entry point offers growth in operations, strategy, or product at a fast-moving startup, with regular hub time and

Qualifikationen

• 2–3 years of experience in an analytical or operational role in tech, consulting, finance or fast-paced startups.
• Strong problem-solving and attention to detail; comfortable with spreadsheets and new tools.
• Clear written and verbal communication; ability to align stakeholders.
• Proactive, hands-on mindset; willing to dive into details to get things done.
• Interest in telecom, APIs, or connectivity is a plus.

Aufgaben

• Support core connectivity operations: coordinate onboarding, pricing updates, and performance monitoring.
• Oversee SIM management, inventory tracking, and distribution across markets.
• Own issue escalations; triage with product and support to resolve connectivity problems.
• Plan and execute SIM/feature testing across global providers; report outcomes.
• Analyze metrics to spot issues and inform operational decisions.
• Document workflows and implement scalable process improvements.

Kenntnisse

Analytical thinking

Operational experience

Communication skills

Problem-solving

Proactive mindset

Curiosity about telecom

Notion

Looker

SQL

Tools

Notion

Looker

SQL

Jobbeschreibung

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers'' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

As a Connectivity Operations, you’ll support the day-to-day operations that keep our connectivity services running smoothly across global markets. You’ll play a critical role in making sure our operations run smoothly — from testing and troubleshooting to SIM logistics and partner coordination. You’ll work cross-functionally with teams like Product, Engineering, and Finance — diving into data, improving processes, and helping us solve real-world problems with a bias for execution.

This is a great entry point for someone who wants to grow in operations, strategy, or product at a high-growth startup — and learn the ins and outs of a technically complex, fast-moving business.

Salary range:

• EU: €70,000 - 100,000
• UK: £70,000 - 100,000
• US: $130,000 - 170,000

What You Will Do

• Support core connectivity operations — help track and coordinate key workflows across carrier onboarding, pricing updates, and performance monitoring.
• SIM Management and Inventory — Oversee SIM ordering, inventory tracking, and distribution processes across all markets.
• Escalations and Troubleshooting — Take ownership of issue resolution for lower-priority partner escalations. Collaborate with internal stakeholders (e.g. Product, Support) to triage and resolve connectivity issues.
• Testing and QA — Plan and execute SIM and feature testing across global providers. Coordinate with freelancers or BPOs to manage test execution. Track and report on test coverage, timelines, and results.
• Work with data — gather and analyze metrics to spot issues, identify trends, and support operational decisions.
• Improve processes — document workflows, identify bottlenecks, and help implement more scalable solutions.

What You Will Need

• 2-3 years of experience in an analytical or operational role — whether in tech, consulting, finance, or a high‑paced startup.
• Strong problem‑solving skills and attention to detail — you’re comfortable with spreadsheets and picking up new tools quickly (e.g. Notion, Looker, SQL, etc.).
• Clear written and verbal communication — you know how to keep stakeholders aligned and informed.
• Proactive, hands‑on mindset — you’re not afraid to dive into the weeds to get things done.
• An interest in telecom, APIs, or connectivity is a plus — but curiosity and willingness to learn go even further.

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi‑annual company off‑site. Our offices are designed to feel like home‑inspired workspaces, with plants, thoughtful tools, and small, tight‑knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan.

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.