Client Value Partner

Frontline Education; Deutschland; Remote; EUR 65.000 - 73.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) with company match

Paid time off

Wellness programs

Zusammenfassung

Frontline Education is seeking a client value leader to manage a pooled book of mid-touch K-12 district clients using a hybrid approach. You’ll leverage Gainsight, Salesforce, and marketing automation to drive adoption, activation, and expansions across Pillars, while sustaining high NRR and GRR.

You’ll influence product messaging and collaborate with Cross-Functional teams to scale impact. The role emphasizes strategic engagement, data-driven decision making, and a growth mindset, with up to

Qualifikationen

• 3–5+ years in SaaS customer success, account management, or K12 edtech.
• Subject matter expertise in at least one Frontline pillar (HCM, Student & Programs, Ops, or Analytics).
• Hands-on experience with Salesforce, Gainsight, marketing automation tools (HubSpot/Marketo), Power BI, and Microsoft Office.
• Strong written and verbal communication skills adaptable to audiences from admins to district leadership.
• Familiarity with AI-enabled tools for proposal automation and content generation.
• Up to 15% travel for regional client events, on-site workshops and industry conferences.

Aufgaben

• Own a portfolio of ~75 mid-touch districts, segmenting by health and growth potential to prioritize engagement.
• Design and execute Gainsight-powered digital journeys (email, in-app, webinars) that drive onboarding, activation, and value realization.
• Deliver scheduled personal touchpoints—virtual Executive Business Reviews, Live Engagements, and office hours—to reinforce outcomes.
• Proactively uncover cross-sell and service-upsell opportunities; create qualified expansion opportunities in Salesforce and collaborate with Sales to close.
• Track and influence product adoption metrics; prescribe enablement resources and coordinate with Support/Implementation to remove barriers.
• Leverage marketing automation to run thematic campaigns educating clients on adjacent pillars and services.
• Maintain data integrity in Salesforce, Gainsight, and Confluence, ensuring client interactions and health scores are documented.
• Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets and lead renewal strategy and execution.

Kenntnisse

Account management

Data analysis

Confluence familiarity

CPQ familiarity

Email journeys

Growth mindset

Tools

Salesforce

Gainsight

HubSpot

Marketo

Power BI

Microsoft Office

Jobbeschreibung

Location Requirements

Remote, USA

Remote with up to 15% travel for regional client events, on-site workshops, and industry conferences.

How You’ll Contribute to Our Mission

Reporting to the Group Lead, Client Value Partner, you will manage a pooled book of mid-touch K-12 district clients across all Frontline pillars, applying deep expertise in at least one pillar and baseline fluency in the others. You will employ a hybrid engagement model - digital at scale complemented by targeted personal touch to maximize adoption, generate expansion opportunities, and upsell services, moving accounts toward strategic status and higher lifetime value.

How You’ll Drive Success

• Own a portfolio of ~75 mid-touch districts, segmenting by health and growth potential to prioritize engagement.
• Design and execute Gainsight-powered digital journeys (email, in-app, webinars) that drive onboarding completion, feature activation, and continuous value realization.
• Deliver scheduled personal touchpoints - group Executive Business Reviews (virtual), Live Purposeful Engagements (LPEs), and office hours to reinforce outcomes and collect expansion intelligence.
• Proactively uncover cross-sell and service-upsell opportunities; create qualified expansion opportunities in Salesforce and collaborate with Sales / Client Outcomes Partners to close.
• Track and influence product adoption metrics; prescribe enablement resources and coordinate with Support/Implementation to remove barriers.
• Leverage marketing automation to run thematic campaigns that educate clients on adjacent pillars and services.
• Maintain impeccable data integrity in Salesforce, Gainsight, and Confluence, ensuring every client interaction, health score, and action plan is documented in real time.
• Own Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) targets, leading end-to-end renewal strategy and execution to meet or exceed them.
• Achieve quarterly targets for Expansion Lead volume, Service Upsell ARR, Product Adoption %, Engagement Score, and other key metrics.
• Pursue and maintain annual Frontline product certifications, demonstrating expert-level knowledge in at least one pillar and foundational knowledge across the suite.
• Contribute feedback loops to Product, Marketing, and Enablement to refine messaging, programs, and roadmap.
• Collaborate with peers in the Client Outcomes Manager pool to iterate on playbooks, share best practices, and continuously improve scaled-delivery motion.

Key Success Metrics

Expansion Opportunities Generated | Service Upsell ARR | Product Adoption % | NRR | GRR | Engagement Score | # Referenceable Accounts | Campaign Response Rate

What You Bring to Help Us Grow

• Ability to manage a high volume of accounts, prioritize effectively, and meet aggressive expansion goals in a fast-growing environment.
• Analytical thinker who can translate usage and health data into clear, actionable next steps.
• CPQ and Confluence familiarity a plus.
• Digital first mindset - comfortable designing email journeys, webinars, and in-app messaging to influence customer behavior at scale.
• Growth mindset, curiosity, and passion for empowering K12 educators and staff.

What You’ll Need to Thrive

• 3 - 5+ years in SaaS customer success, account management, or K12 edtech, with demonstrable success driving expansion in a pooled/scale motion.
• Subject matter expertise in at least one Frontline pillar (Human Capital Management, Student & Special Programs, Business Operations, or Analytics) and working knowledge of the others.
• Hands on experience with Salesforce, Gainsight, marketing automation tools (e.g., HubSpot, Marketo), Power BI, and Microsoft Office.
• Strong written and verbal communication skills adaptable to audiences from system admins to district leadership.
• Familiarity with AI-enabled tools for proposal automation and content generation.
• Up to 15% travel for regional client events, on-site workshops and industry conferences.

Our Mission, Our People, Our Purpose

At Frontline Education, we're reimagining what's possible by becoming an AI-first organization, transforming how we think, work, and serve the educators who shape our schools every day. By using AI in thoughtful, practical ways, we're creating tools that help educators save time, gain insights, and focus more on what matters most - their students.

As part of our team, you'll be expected and empowered to build and apply AI skillsets that grow with you, because at Frontline Education, technology amplifies what matters most: the human drive to learn, improve, and make a difference.

How We Support Growth, Balance, and Well-Being

• Personalized Time Off: Take time when it's needed most - whether that's a family vacation, a reset day, or simply time to rest and refocus.
• Paid Sick Time: Separate, dedicated sick leave to care for yourself or loved ones.
• Volunteer Time Off: Paid time to give back and support causes that matter to you.
• Ten Paid Holidays: Enjoy meaningful moments and traditions throughout the year.
• Our Philosophy: We believe time away from work helps you bring your best self to it.

Continuous Learning and Growth

• World-Class Learning Access: Explore thousands of on-demand courses through platforms like LinkedIn Learning.
• Leadership & Technical Skill Building: Develop new capabilities and chart your own professional path.
• AI Empowerment: Use OpenAI tools to build fluency with emerging technology and harness AI as a creative partner for innovation and problem-solving.
• Tuition Reimbursement: Invest in formal education to advance your skills and career.
• Ongoing Learning Culture: Participate in company-led webinars on AI, inclusion, and industry trends - designed to inspire curiosity and continuous improvement.

Health, Happiness, and Purpose

• Wellness Initiatives: Company-sponsored programs that support physical, mental, and emotional well‑being.
• Employee Assistance Program (EAP): Confidential support for you and your family's needs.
• Comprehensive Benefits: Health and financial benefits that support your happiness and future.
• A Culture That Cares: At Frontline Education, we want every team member to learn, grow, and thrive - personally, professionally, and purposefully.

Compensation & Benefits

The full base compensation range for this position is $75,000 - $85,000, with a 6% annual bonus. Actual compensation will be determined according to the approved range for the position and may consider relevant experience, skills, geographic location, internal equity, and other applicable factors.

Eligible employees may have access to:

• A performance-based sales incentive plan
• A 401(k) plan with company match
• Employee stock purchase opportunities
• Comprehensive health and financial benefits
• Personalized paid time off and dedicated sick leave
• Paid volunteer time
• Tuition reimbursement and professional-development resources
• Wellness initiatives and confidential employee-assistance support

Inclusion, Belonging & Equal Opportunity

Frontline Education is an equal opportunity/affirmative action employer. We aspire to have an inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our team.

Interview Process & Data Privacy

As part of our interview process, Frontline uses video conferencing tools that may include photo capture and automated transcription features. A screenshot or photo may be taken at the start of the interview for internal identification and record-keeping purposes only. Transcription tools may be used to support consistent note-taking and evaluation.

These materials are used solely by our recruiting and hiring teams, stored securely, and not shared outside of the hiring process. Candidates may opt out of transcription by notifying their recruiter in advance. Frontline processes candidate information in accordance with applicable data privacy laws and only for legitimate recruitment purposes.

Your privacy is important to us. Please see Frontline's general Privacy Statement and Applicant Privacy Statement for more information.