Call Center Specialist

camdennational; Berlin; Vor Ort; EUR 21.000 - 31.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid holidays

Birthday day off

401(k)

Tuition reimbursement

Employee assistance program

Wellness program

Zusammenfassung

Camden National Bank is seeking a Customer Care Specialist to deliver smart, friendly service to customers by phone and help with a variety of banking needs. You’ll navigate several computer systems, document outcomes, and coordinate with other departments to resolve issues while maintaining a positive attitude.

No prior banking experience is required; we provide robust training and opportunities for advancement within a collaborative, community-focused team.

Qualifikationen

• Customer-focused approach with good communication and listening skills.
• Willingness to learn banking products and procedures.
• Comfort with using multiple computer systems and software.

Aufgaben

• Provide smart, friendly customer service to customers over the phone.
• Assist customers with banking needs and maintain knowledge of bank products and procedures.
• Navigate multiple computer systems, multi-task, and document outcomes during and after calls.
• Collaborate with other departments across the bank to assist customers and resolve problems.
• Offer advice to deepen customer relationships.

Kenntnisse

Customer service

Phone support

Tech-savvy

Attention to detail

Problem solving

Multi-tasking

Jobbeschreibung

Live here. Play here. Bank here. Work here. If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.

Get to know us:

We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities.

We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.

Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.

We've been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

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We want to get to know you:

• Are you looking to expand your banking experience or ready to transfer your customer service skills into a new industry? If any of the below ring true for you, the Customer Care Specialist role may be a perfect fit for you!
• Are you passionate about helping others and providing exceptional customer service to a variety of customers over the phone?
• Are you looking for variety in your day-to-day and thrive at multi-tasking?
• Are you tech-savvy and have excellent attention to detail in a fast-paced environment?
• Are you someone who enjoys problem-solving and providing timely resolutions while maintaining a positive attitude?
• Are you looking to work on a highly engaged team who likes to have fun?
• Are you looking to join an organization that invests in its employees and offers ongoing training for the job that sets you up for success?
• Have you been searching for a company that rewards high performers, offers cross-training, and prioritizes promoting from within?

If so, we are seeking an individual eager to join our team as a Customer Care Specialist! N o previous banking experience is required, we will train you!

Are you motivated by a position where you can:

• Provide smart friendly customer service to customers over the phone
• Assist customers with their banking needs and maintain a knowledge of a variety of bank products and procedures
• Navigate multiple computer systems, multi-task, and document outcomes during and after calls
• Collaborate with other departments across the bank to assist with customer's needs and solve problems and
• Offer advice to our customers to deepen their relationships.

If you're eager to take initiative and bring a positive attitude, we invite you to transfer your skills and become a part of our team! We encourage candidates to consult with their Talent Partner throughout the recruiting process to better understand how their experience aligns with the role, as well as details on compensation and our total rewards offerings. The prospective range of pay we will offer to a successful applicant to this position is $18.00-$25.65, which represents a good faith estimate of what we expect to offer at the time of posting based on the role's responsibilities, level and location. Actual starting salary will be determined by the Bank in the Bank's discretion, and shall depend on the applicant's experience, skills, education, certifications, as well as other relevant business conditions. Final offers will reflect these considerations and may vary accordingly.

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Our comprehensive total rewards package offers something for everyone!

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

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We are guided and inspired by our Core Values:

• Honesty and Integrity above all else
• Trust built on fairness
• Service that creates remarkable experiences
• Responsibility to use our resources for the greater good
• Excellence through hard work and lifelong learning
• Diversity realized through inclusion and respect

Equal Opportunity Employer

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic inf