Brokerage Client Service Associate

Alpaca; Deutschland; Vor Ort; EUR 52.456 - 65.571; Vollzeit

Benefits dieser Stelle

Competitive Salary & Stock Options

Health Benefits

New-Hire Home-Office Setup: one-time USD $500

Monthly Stipend: USD $150 per month

Zusammenfassung

Dormont Manufacturing Co is seeking passionate individuals to join their Transfers team at a Fintech firm specializing in the broker-dealer space. As a key member, you'll assist clients with account movements and handle a variety of brokerage inquiries.

The ideal candidate will have 1-2 years in the securities industry, a FINRA Series 7 license (or ability to obtain it), and demonstrate strong communication skills. Benefits include a competitive salary, health coverage, and a monthly stipend.

Qualifikationen

• 1-2 years of experience in the securities industry.
• FINRA Series 7 license or ability to obtain it within the first six months.
• Experience with FINRA, Federal, and SEC regulations.

Aufgaben

• Assist clients and broker partners with service needs.
• Handle brokerage questions across multiple functions.
• Process operational requests as instructed.

Kenntnisse

Securities industry experience

Strong attention to detail

Communication skills

Understanding of KYC processes

Ability to work in a remote team

Ausbildung

FINRA Series 7 license or ability to obtain

One to two years of experience in the securities industry

Jobbeschreibung

We’re searching for passionate individuals who share our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact. If you align with our mission to open financial services to everyone, we encourage you to apply.

Your Role:

This is an opportunity to join a Fintech firm specializing in many facets of the broker‑dealer space, with a B2B clearing platform supporting a wide network of partner brokers and API‑driven workflows. You will focus on ACATS and non‑ACATS transfers, working as a key member of the Transfers team that handles incoming and outgoing account movements across our partner ecosystem.

Things You Get To Do:

• Assist clients and broker partners by being the first point of contact on service needs and issues
• Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations.
• Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners – examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks.
• Interact with several internal groups to resolve client issues, including the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams.
• Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support.
• Support ad‑hoc projects and operational initiatives as assigned by management

Who You Are (Must‑Haves):

• Excited about Alpaca’s mission and what we’re building
• One to two years of experience in the securities industry
• FINRA Series 7 license or ability to obtain within the first six months of employment
• Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast‑paced environment
• Must have strong written and communication skills
• Experience with FINRA, Federal, and SEC regulations
• Basic understanding of KYC and client onboarding processes
• Ability to collaborate and work effectively in a remote team environment
• Enjoys challenges and taking ownership of new responsibilities

How We Take Care of You:

• Competitive Salary & Stock Options
• Health Benefits
• New‑Hire Home‑Office Setup: one‑time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card

Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.