AI Transformation & Process Excellence Manager (all genders)

RxREVU, Inc.; Berlin; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Accenture sucht eine/n erfahrene/n AX-Design Lead, der/die den vollständigen Transformationsdesignzyklus steuert - von Marktveränderungen über Zukunftsprozesse bis zur Implementierung durch Menschen und Systeme.

Sie arbeiten in Discovery-Workshops, Benchmarking und Change-Impact-Analysen, gestalten Zukunftsprozesse mit KI und begleiten Teams fachgerecht. Abschluss: Bachelor oder gleichwertig, nachweisliche Prozess-Exzellenz-Expertise und Führungskompetenz.

Qualifikationen

• Erfahrung in Prozessexzellenz, Prozess redesign oder Managementberatung
• Nachweisliche Fähigkeit, Kundendurchführungen zu Workshops zu führen und Empfehlungen vor Führungskräften zu präsentieren
• Nachweisliche Erfahrung in Benchmark-Analysen und Change-Impact-Analysen
• Erfahrung mit KI-unterstützten Tools für Benchmarking, Analytics oder Workshop-Facilitation
• Erfahrung im Design zukünftiger Prozesse mit KI zur Neugestaltung der Arbeitsweise
• Bereitschaft, AI in Geschäftsprozess-Design zu integrieren

Aufgaben

• Embedded AI in die Zukunftsprozessgestaltung für Kunden und interne Arbeitsweisen
• Durchführung von Kunden-Discovery-Workshops und Stakeholder-Interviews; Pflege der Kundenbeziehungen
• Benchmarking-Analysen und Change-Impact-Bewertungen durchführen
• Design Thinking Sessions und Co-Creation Workshops moderieren
• Verknüpfung Operating Model mit Zukunftsprozessen
• Dokumentation von Redesign-Methoden und Playbooks
• Unterstützung des Business Developments durch Qualifizierung von Opportunitäten
• Juniors in Prozessdesign-Methoden und KI-Grundlagen coachen
• KI-Designprinzipien in Prozessspezifikationen integrieren, inklusive Autonomieebenen und Handoffs

Kenntnisse

Process redesign

Stakeholder interviews

Change management

AI integration

Industry knowledge

Ausbildung

Bachelor's Degree or equivalent

Jobbeschreibung

You own the full process transformation design cycle for your industry or function - from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

THE WORK

• Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications - defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

#LI-EU

EDUCATION

• Bachelor's Degree or equivalent

BASIC (REQUIRED) QUALIFICATION

• Experience in process excellence, process redesign, or management consulting
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record building benchmarking analyses and change-impact assessments
• Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation
• Experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.)
• Previously been integrating AI and automating business process design
• Deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources)
• Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

PREFERRED QUALIFICATION

• Understands AI strategy, ecosystem choices and how AI can transform business processes
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership
• Proven track record using AI enabled industry benchmarking analyses and change-impact assessments
• Familiarity with process mining or digital twin approaches for process validation
• Experience contributing to business development, proposals, or RFP responses
• Helps define how teams work differently because of AI and Leads teams of junior practioners on effective use of AI use and AI design principles
• Strong executive communication skills; ability to present complex process and technology design decisions in business terms to senior leadership
• Experience contributing to business development, proposals, or RFP responses
• Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Erklärung zur Chancengleichheit am Arbeitsplatz

Wir sind der Meinung, dass niemand aufgrund seiner Andersartigkeit diskriminiert werden sollte. Alle Einstellungsentscheidungen werden unabhängig von Alter, Rasse, Glaubensbekenntnis, Hautfarbe, Religion, Geschlecht, nationaler Herkunft, Abstammung, Behinderung, Veteranenstatus, sexueller Orientierung, Geschlechtsidentität oder -ausdruck, genetischen Informationen, Familienstand, Staatsbürgerschaft oder anderen gesetzlich geschützten Kriterien getroffen. Unsere große Vielfalt macht uns innovativer, wettbewerbsfähiger und kreativer und hilft uns, unsere Kunden und unsere Gemeinschaften besser zu betreuen.