AGENTE SPECIAL SERVICES

LATAM Airlines; Frankfurt; Vor Ort; EUR 30.000 - 40.000; Vollzeit

Vorteile dieser Stelle

Staff Travel benefits

LATAM Wellbeing Program

Zusammenfassung

LATAM Airlines is seeking a Special Services Agent in Frankfurt, Germany, responsible for providing exceptional service to Special Services passengers. This role involves ensuring a seamless travel experience and requires at least 2 years of experience in customer service within the airport industry.

The ideal candidate will possess a degree in Tourism or a related field and be proficient in English and Spanish. Joining LATAM means being part of a dynamic workplace with opportunities for professional development and travel benefits.

Qualifikationen

• At least 2 years of experience in customer service or the airport industry.
• Experience working in an airport environment.
• Advanced level of English and Spanish.

Aufgaben

• Providing full face-to-face assistance to Special Services passengers.
• Ensuring an excellent end-to-end passenger experience.
• Anticipating and managing operational contingencies.

Kenntnisse

Customer service

Bilingual (English and Spanish)

Knowledge of SABRE

Ausbildung

Degree in Tourism or a related field

Jobbeschreibung

Overview

At LATAM, we invite you to elevate every journey, always. Would you like to be part of this purpose? Then this opportunity could be for you!

We are looking for our next SPECIAL SERVICES AGENT to join the PREFERRED SERVICES – AIRPORTS team in Frankfurt, Germany. You will be responsible for caring for the end-to-end experience of Special Services passengers, directly contributing to keeping millions of people connected with the world.

We believe in a diverse, inclusive workplace full of opportunities. This position is open to candidates with disabilities, in accordance with the Inclusion regulations in Germany.

Responsibilities

• Providing full face-to-face assistance to Special Services passengers throughout their journey.
• Ensuring an excellent end-to-end passenger experience, delivering personalized and high-quality service.
• Anticipating, managing, and resolving operational contingencies and service disruptions in a timely manner.
• Supporting passengers during key airport processes and ensuring a smooth travel experience.

Qualifications

• Degree in Tourism or a related field.
• At least 2 years of experience in customer service or the airport industry.
• Experience working in an airport environment.
• Knowledge of SABRE is a plus.
• We need you to have an advanced level of English and Spanish.

What you can expect

• You will be part of a vibrant, international, and constantly evolving industry.
• You will have the opportunity to explore the world with our Staff Travel benefits.
• You will join a dynamic, collaborative, and challenging environment.
• You will enjoy professional development programs—your career can soar with us!
• You will have access to our LATAM Wellbeing Program, with discounts on products and services around the world.

Location and Work Arrangements

• Location: Frankfurt, Germany.
• Schedule: Rotating shifts.
• Modality: On-site.

Before applying

Before applying, please keep in mind:

• If you have a disability, please let us know if you require any special arrangements for your interview.
• Register using your personal email address (avoid corporate or university accounts).
• Attach your CV in PDF format only.
• At LATAM, we NEVER request payments or deposits to participate in our recruitment processes.

Ready to take off with us? Apply now and join us on this journey!