Account Management Specialist

Wolt; Köln; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Benefits dieser Stelle

Discount on Wolt orders

Urban Sports Club subsidies

Deutschlandticket subsidies

Modern work equipment

Flexible working hours

30 days paid vacation

Office in Cologne

Zusammenfassung

Wolt in Cologne is seeking an Account Management Specialist to own a portfolio of restaurant partners across West Germany. You will combine strategic planning with hands-on relationship management to grow partner performance and retention.

You will analyze portfolio data, coordinate with Marketing for partner campaigns, and collaborate with internal teams to share local market insights. Fluency in German and English, plus travel across the region, are required.

Qualifikationen

• 2-3 years of experience in a client-facing commercial role such as Account Management, Sales, Customer Success or Marketing.
• Strong commercial acumen and a consultative, strategic approach to prioritising and growing accounts.
• Data-driven decision making with experience using analytical dashboards (Looker/Power BI) and advanced Excel/Sheets.
• Fluent German and excellent written and spoken English.
• Willingness to travel regularly across West Germany.
• Confident use of AI tools for meeting prep, portfolio analysis and communication.

Aufgaben

• Own a portfolio of restaurant partners and build trusted relationships through regular, proactive communication.
• Develop account plans and run business reviews with priority partners.
• Analyse portfolio performance, operational quality and partner satisfaction to identify improvement actions.
• Provide insight-led after-sales support that improves partner performance and retention.
• Promote relevant services and coordinate partner campaigns with Marketing.
• Act as key link between restaurant partners and internal teams with local market insights.

Kenntnisse

Account management

Sales & client success

Data-driven decision making

German fluency

English fluency

Looker

Power BI

Excel/Google Sheets

Tools

Looker

Power BI

Excel

Jobbeschreibung

Our Account Management team is at the heart of Wolt's restaurant business. We build trusted, long-term partnerships with our existing restaurant partners and help them succeed on the platform as Wolt continues to grow in Germany.

We are looking for an insight-led and customer-oriented Account Management Specialist based in Cologne. You will own a portfolio of restaurant partners across West Germany, combine strategic account planning with hands-on relationship management, and turn performance insights into commercial and operational improvements. If you enjoy creating measurable customer impact in a fast-moving international tech environment, we'd love to hear from you.

What you'll be doing

You will be the main contact for your restaurant partners after onboarding and ensure that their experience with Wolt is seamless. You will use data, commercial judgement and strong cross-functional collaboration to help your portfolio grow sustainably.

Day-to-day in this role you'll:

• Own a portfolio of restaurant partners and build trusted relationships through regular, proactive communication.
• Develop account plans and run business reviews with priority partners.
• Analyse portfolio performance, operational quality and partner satisfaction to identify clear improvement actions.
• Provide insight-led after-sales support that improves partner performance, revenue and long-term retention.
• Promote relevant services and coordinate partner campaigns together with Marketing.
• Act as the key link between restaurant partners and internal teams while sharing local market and competitor insights.

Our humble expectations

• 2-3 years of experience in a client-facing commercial role such as Account Management, Sales, Customer Success or Marketing.
• Strong commercial acumen and a consultative, strategic approach to prioritising and growing accounts.
• Data-driven decision making, including experience with analytical dashboards such as Looker or Power BI and advanced Excel or Google Sheets skills.
• A sales-oriented mindset, strong relationship-building skills, fluent German and excellent written and spoken English.
• High ownership, structured problem solving and effective time management, with willingness to travel regularly across West Germany.
• Confident use of approved AI tools for meeting preparation, portfolio analysis, account planning and partner communication.
• Responsible use of these tools, with sound judgement around data privacy, verification and human review.

What we offer

This is a high-ownership role with visible impact on our partners and Wolt's business. You will join an international team where you can develop your commercial, analytical and strategic account-management skills.

• A modern office in the heart of Cologne and flexibility to work with partners across West Germany.
• Independent work in a dynamic, international team.
• Career opportunities in a fast-growing technology company.
• An attractive salary package.
• Flexible working hours and 30 days of paid vacation.
• Modern work equipment.
• A discount on Wolt orders.
• Subsidies for Urban Sports Club membership and the Deutschlandticket.
• Soft drinks, coffee and fruit in the office, plus weekly all-hands meetings and regular team events