Customer Journey Engineer - Global Access Platforms

**What You’ll Do****What You Bring**You’ll play a key part in simplifying the complexity of a platform used by entire cities around the world, bringing cohesion to fragmented systems and shaping how people interact with SKIDATA solutions globally.**What You Can Expect****Work with Purpose** Simplify global systems, influence customer journeys across continents, and make a visible difference in users’ everyday lives.**Enjoy Flexibility Work Arrangements** Achieve a better work-life balance with our flexible hybrid work model and adaptable schedules.**Take Advantage of Great Benefits**Benefit from a meal allowance through a convenient digital app. Join our Job Bike Leasing Program to support a healthier lifestyle and make use of electric vehicle charging stations in our parking area.**Get Support with Commuting**Receive a transport subsidy for your Job Ticket, making your daily commute more affordable.**Collaborate Internationally** Join a culturally diverse team (5 nationalities and counting!) where everyone brings something unique to the table.**Create Real-World Impact** Your ideas will influence platforms used by entire cities—like a town of 150,000 residents in Sweden—and users all over the world.*We offer a competitive salary based on your qualifications and professional experience. The minimum salary for this position according to the collective agreement is EUR 2.471,00 gross per month on a full-time basis. Of course, your actual salary will be adjusted in line with the market based on your qualifications.***Your Personal Contact:****Tassiane Santos da Fonseca**Talent Acquisition Coordinator[e] **tassiane.santosdafonseca@skidata.com**At *SKIDATA*, we're reimagining the customer journey across multiple digital touchpoints. We’re looking for a **Customer Journey Engineer*** **Translate Vision into Action**: Work closely with our Business Lead to turn ideas into tangible user journeys and interface concepts.* **Design for Consistency**: Harmonize the experience across five distinct portals and customer-facing websites (B2B, B2C, pay-later, and more).* **Guide Implementation**: Collaborate directly with developers and testers to explain and oversee how experiences should be built and structured.* **Enable the Team**: Help engineers and developers internalize customer-centric thinking and modern user experience practices.* **Bridge Strategy and Execution**: Be the go-to person for structuring digital flows and ensuring global coherence in product usage.* **Work Globally, Stay Local**: Communicate directly with international subsidiaries and stakeholders to align regional and global requirements.* **Experience in UX Design, Concept Engineering, or Customer Journey Mapping**, ideally in a digital product environment.* Bonus points if you have experience with **e-commerce platforms**, **shopping cart systems**, or **payment processing solutions**.* **A strategic, user-focused mindset** with strong understanding of digital journeys, accessibility, and simplification of complex processes.* **Excellent communication skills** – you translate needs into solutions and align multiple teams around them.* **Fluency in English** – it's our team’s working language.* **A collaborative, resilient personality** – you're proactive, flexible, and comfortable in a diverse, informal team culture.Experience levelMid-senior levelLocationKlagenfurt, Austria### Benefits of working at ASSA ABLOYOur world of opportunities awaits: including extensive training, international roles and clear expectations for great leadership.