IT Service Manager (w/m/x) - Customer Lifecycle Management Application

IT Service Manager (w/m/x) - Customer Lifecycle Management Application

Join to apply for the IT Service Manager (w/m/x) - Customer Lifecycle Management Application role at Raiffeisen Bank International AG

IT Service Manager (w/m/x) - Customer Lifecycle Management Application

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Join to apply for the IT Service Manager (w/m/x) - Customer Lifecycle Management Application role at Raiffeisen Bank International AG

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• Own Service and Application Management for Customer Lifecycle Management system (Minerva)
• Work within or alongside agile setups, covering the entire software delivery lifecycle

Operational Excellence:

• Lead Incident, Release, Vulnerability, and Business Continuity Management
• Coordinate with DevOps, vendors, and compliance teams to resolve outages and prevent recurrence

Governance & Cost Control:

• Participate in IT Governance topics, including cost monitoring and controlling
• Document key decisions and create a community for best practices

Technical & Process Support:

• Acquiring application-specific knowledge to provide technical and process support

Your core competencies:

• Experience as a Service Manager or in a similar role, preferably in banking/fintech or regulated industries
• Basic programming and scripting skills (e.g., SQL, Python)
• ITIL knowledge
• Experience in IT governance topics
• Experience in technical and process support for IT Service (IT Operations)
• Excellent communication and conflict resolution skills
• Knowledge of Appian Platform preferably
• Proficiency in English

What´s in it for you:

• Flexible work week: Flexible hours, extensive work-from-home options, and 30 days/year remote work from any EU country.
• Global community: 75+ nationalities, English as the company language, and work permit support. Our teams thrive on collaboration and mutual respect.
• Career growth: We believe in continuous learning and proactive career development. Take on challenging work that stretches your abilities, attend trainings, and use new technologies to make a lasting impact.
• Stay healthy: Subsidized canteen, well-being programs, check-ups, and sport allowances.
• Save money: Discounts, exclusive banking terms, and a free public transport pass.
• Family support: Child allowances, gender-neutral parental leave, bilingual company kindergarten, and holiday childcare.
• Competitive salary: Starting at EUR 60.000, gross p.a. including overtime, with potential overpayment based on experience and qualifications. We are happy to discuss your actual salary in person.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking and Financial Services

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