Wellness and Resiliency Coach/Coordinator

TaskUs; Perímetro Urbano Medellín; Presencial; COP 117.679.000 - 176.520.000; Jornada completa

Descripción de la vacante

A leading outsourcing service provider in Colombia is hiring a Wellness and Resiliency Coach to enhance employee health and well-being. This role involves coordinating wellness initiatives, providing coaching sessions, and ensuring compliance with wellness programs. Candidates should have a degree in Psychology, relevant licenses, and skills in program development. Join a forward-thinking team that values employee well-being and continuous improvement.

Servicios

Comprehensive benefits packages

Competitive salaries

Inclusive environment

Formación

• Graduate with a bachelor’s degree in Psychology.
• Licensed Psychologist.
• Highly skilled in wellness program development and event planning.

Responsabilidades

• Coordinate wellness activities and programs.
• Provide individual and group coaching sessions.
• Design and facilitate wellness sessions.

Conocimientos

Wellness program development

Communication

Event planning

Coaching

Educación

Bachelor’s degree in Psychology

Licensed Psychologist

Herramientas

Office software (Docs, Sheets, Slides)

Descripción del empleo

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one idea to create a different breed of Business Processing Outsourcing (BPO). We at TaskUs understand that growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle challenges at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees\' well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in the departments we have established, including Total Rewards, Wellness, HR, and Diversity. We strive for an inclusive environment and positive community impact. We actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team and experience our dedication to supporting People First.

The Wellness and Resiliency Coach is responsible for both coordinating wellness program initiatives (creation, scheduling, operations) and direct service delivery of wellness programs. This position will enhance employee health and well-being within the assigned campaign/sites.

Responsibilities

• Coordination of Wellness Activities
• Supports the maintenance, compliance of and fidelity to the wellness curriculum provided by Vendor clinicians to promote employee well-being, education, success, and retention.
• Partners with Operations and Vendor providers to coordinate structured, cohesive, and accessible wellness tools and resources for employees.
• Liais es actively with internal TaskUs stakeholders and Vendor clinicians to ensure efficiency in appointment scheduling and accuracy in staffing coverage
• Assists with creating reports and presenting data relevant to specific committees, business reviews, and administrative personnel.
• Handles sensitive information with discretion and integrity.
• Assists in developing and facilitating workshops and outreach on wellness topics; coordinates logistics, scheduling, and participant communications.
• Organizes monthly outreach programming on-site for a specific campaign
• Handles purchasing needs related to wellness activities
• Creates marketing materials to spotlight wellness initiatives through social media, email distributions, and other methods of communication.
• Ensures compliance with TaskUs policies and HIPAA regulations as applicable.
• Maintains organized and up-to-date records to meet client audit requirements.
• Collaborates with the Resiliency Manager and other wellness personnel to implement best practices in wellness.
• Ensure all training requirements are met for campaign personnel (onboarding, required training, etc.).
• Recognizes employees in distress and refers them through proper channels and resources (e.g., Vendor, EAP or local resource).
• Supports special projects and performs various administrative duties as assigned by management, demonstrating flexibility and adaptability.
• Organizes and prioritizes duties in a fast-paced environment and adapts quickly to changes.

Wellness Programming Design, Implementation, Service Delivery

• Provides individual and group coaching sessions using prescribed approach, following the ICF Core Competencies and ICF Code of Ethics.
• Proactively checks in with teammates and invites them to individual coaching or group sessions in person, by phone, via email, or video platforms
• Partners in the creation and implementation of individual action plans for clients
• Monitors and checks in with clients at specific times to help them achieve their goals
• Schedules and conducts regular individual and group coaching sessions
• Creates and organizes confidential client files including intake and session documentation
• Monitors, collects, and evaluates data to track client progress
• Reports accurate and consistent data using prescribed tools
• Assesses emergency/crisis needs and ensures safety planning with clients and proper endorsement to mental health professionals
• Designs and facilitates wellness sessions, outreach programs and activities that support monthly programming and department objectives
• Leads or co-leads projects or activities assigned by the Manager or Director of Wellness & Resiliency
• Attends required development programs and training sessions

Minimum Requirements

• Graduate with a bachelor’s degree in Psychology
• Licensed Psychologist
• Highly skilled in wellness program development, event planning, coordination, and delivery of psycho-educational programming
• Keen attention to details
• Ability to build and maintain effective relationships with employees and management in a rigorous work setting
• Outstanding communication skills, with emphasis on listening
• Excellent English communication skills (written and spoken)
• A strong desire to help others
• Flexibility to work with shifting hours
• Proficiency with office software (Docs, Sheets, Slides, etc.)

Preferred Qualifications

• Minimum 1 year experience in project management and demonstrated organizational skills including timelines, events, and budgets
• Experience in mental health care
• Certification in Life Coaching
• Master’s Degree in Psychology, Social Work, or related field

How We Partner To Protect You: TaskUs will not solicit money from you during the application process nor require payment to proceed. Ensure you communicate with authorized TaskUs recruiters.

DEI: TaskUs believes that innovation and performance are enhanced by people from all walks of life. We welcome applicants of diverse backgrounds and experiences. TaskUs is committed to equal access to opportunities. If you need reasonable accommodations in the hiring process, please let us know.

You can explore career opportunities and apply at the following URL: 2024 taskus careers site https://www.taskus.com/careers/