Vista Administrator & Tier 2 Support Specialist (Remote)

Tiresia Soluciones Tecnológicas S.A.S; Colombia; Remote; COP 226,787,000 - 388,777,000; Full time

Job summary

Tiresia Soluciones Tecnológicas S.A.S. seeks a dedicated Tier 2 Applications Administrator to own escalated issues for enterprise apps such as Trimble Viewpoint Vista and Procore. You will enable the Help Desk through training, runbooks, and knowledge articles, ensuring uptime and security across business systems.

You will coordinate with platform owners and product managers, manage access, and drive root-cause fixes while documenting all changes for audit and compliance.

Qualifications

• 5+ years supporting enterprise applications in a large environment.
• Ability to train Tier 1 and develop runbooks and knowledge articles.
• Experience with RBAC, provisioning/deprovisioning, and least-privilege reviews.
• ITSM and ticketing discipline with SLA adherence.
• Proficient in SQL queries and reporting tools (Power BI, Crystal Reports/SSRS).

Responsibilities

• Tier 2 application support and root-cause analysis across configurations, data, integrations, and vendor behavior.
• Enable Help Desk for Tier 1 through training, runbooks, and knowledge articles.
• Manage ticket queues, SLAs, and route requests to Technical Product Manager as needed.
• Coordinate with IT/Cybersecurity on identity changes and access management.
• Perform day-to-day admin across supported applications and document changes.

Skills

Enterprise application support

Help Desk enablement

RBAC and access management

ITSM / SLA discipline

SQL querying

Vendor coordination

Strong communication

Tools

SQL Server Management Studio

Power BI

Crystal Reports / SSRS

REST APIs

ODBC

Azure Data Factory

Job description

Tiresia Soluciones Tecnológicas S.A.S. seeks a dedicated Tier 2 Applications Administrator to own escalated issues for enterprise apps such as Trimble Viewpoint Vista and Procore. You will enable the Help Desk through training, runbooks, and knowledge articles, ensuring uptime and security across business systems.

You will coordinate with platform owners and product managers, manage access, and drive root-cause fixes while documenting all changes for audit and compliance.