Underwriter

dojo; Madrid; Presencial; COP 159.758.000 - 251.050.000; Jornada completa

Descripción de la vacante

A leading payment solutions provider is seeking an Underwriter to join their Madrid team. The role focuses on managing fraud and risk assessments within the Spanish market, ensuring compliance with AML regulations. Successful candidates will have expertise in credit risk, strong analytical skills, and a collaborative work ethic, operating under an office-first culture with a commitment to diversity and inclusion.

Formación

• Demonstrable knowledge in Spanish AML regulations.
• Proven experience in credit risk underwriting in a financial institution.
• Strong problem-solving and negotiation skills.
• Fluency in English and Spanish.

Responsabilidades

• Conduct thorough risk assessments tailored to each merchant.
• Perform KYC and KYB due diligence checks.
• Evaluate creditworthiness of customers.
• Lead engagement with commercial teams.

Conocimientos

Knowledge of Spanish AML regulations

Understanding of acquiring risks

Financial analysis skills

Problem-solving skills

Excellent communication

Customer-focused mindset

Negotiation skills

Collaborative working style

Educación

Degree level education or equivalent experience in credit risk

Descripción del empleo

Overview

We’re reinventing payments.

In less than four years, Dojo disrupted the market to become the largest and most loved acquirer in the UK. Our payments infrastructure, purpose-built for in-person commerce, is game changing.

Now, over 150,000 customers across four countries choose to transact billions with us every year.

But we’re just getting started.

Our people are the driving force behind our success. They are our greatest investment and our ultimate competitive advantage. We hire exceptional people and give them the autonomy, trust, and ownership to thrive. The results take care of themselves.

The role :

As we continue our expansion into Europe, we are looking for someone as ambitious as we are to join our Madrid-based underwriting team focusing on the Spanish market to act as a shield between Dojo and any fraud, AML and credit risks we may face. At the rate we’re growing, applications from a variety of businesses from small to enterprise come in thick and fast; you’ll use your insight and understanding across both financial and relevant non-financial information to ensure they meet Dojo risk appetite.

Working alongside a great team of fast and thorough decision-makers, you’ll proactively engage with internal stakeholders and our clients to find solutions to best manage and mitigate our risk, while supporting the continued growth and expansion of Dojo.

What you will do

• Conduct thorough risk assessments tailored to each merchant and vertical, covering potential fraud, AML, and credit risks to ensure a holistic view of exposure.
• Perform comprehensive KYC (Know Your Customer) and KYB (Know Your Business) due diligence checks on all applicants, ensuring compliance with Spanish AML regulations and internal policies.
• Identify credit risk and exposure drivers specific to each vertical in the acquiring business, recognising how sector dynamics impact overall risk profiles.
• Evaluate the creditworthiness of prospective and existing customers by analysing financial statements, payment history, industry trends, and other non-financial factors.
• Own the credit decision process by delivering well-founded recommendations on credit limits, based on the underlying acquiring credit risk exposure relative to the proposed facilities being requested.
• Lead engagement with commercial teams to identify solutions that maximise onboarding opportunities, manage case escalations, and deliver training while ensuring advocacy of the risk and underwriting function.
• Stay updated on industry trends, market conditions, and regulatory changes that may impact credit risk and AML.
• Contribute to the creation, development, and documentation of policies and processes across the credit and underwriting function, including identifying potential areas for improvement and making recommendations for change.
• Collaborate closely with the Legal team to negotiate and review bespoke contracts and security arrangements.

What you will bring

• Demonstrable knowledge in Spanish AML regulations, with the ability to assess and validate documentation across different legal entity types.
• A deep understanding of acquiring risks and the controls to mitigate them, alongside knowledge in card scheme rules and the chargeback process.
• Proven experience in a credit risk underwriting role within a financial institution, specifically applying financial analysis skills and with strong knowledge of the Spanish market.
• To be educated to a degree level or have equivalent experience within credit risk, underwriting, or a similar role within the financial services sector in the Spanish market.
• Strong problem-solving, negotiation, and decision-making skills, with the ability to manage multiple priorities effectively.
• Excellent communication skills, with the ability to articulate complex underwriting decisions to both internal and external stakeholders.
• A customer-focused mindset, balancing risk management with commercial opportunities and client satisfaction.
• Collaborative working style, with a focus on continuous improvement, knowledge sharing, and achieving shared goals.
• Motivation to grow and develop skills, with a passion for innovation and driving change within the payments industry.
• Business fluency in English and Spanish.

Dojo home and away

We believe our best work happens when we collaborate in-person. These “together days” foster communication, drive innovation and spark our brightest ideas.

That's why we have an office-first culture. This means working from the office 4+ days per week.

With offices across Europe, we know a thing or two about staying dynamic. Need deep focus? Head to a quiet zone. Big ideas? Collaboration spaces have you covered. Just here for a catch-up? Our social hubs make it easy. Do work that counts, in spaces made for you.

Question : what’s curious, relentless, and customer obsessed?

If you’re keen to know the answer, you’re a third of the way to meeting our Dojo values.

If the following speak to you, let’s talk :

• You’re curious. You have a real desire to learn and create.
• You’re relentless. You keep going even when it’s easier not to.
• You’re customer-obsessed. You know how important customers are to what you do.

Diversity, equity, and inclusion at Dojo

From local bakeries to well-known eateries, Dojo payments serve over 150,000 places across the UK.

And something that’s fundamental to creating relevant, innovative products at Dojo is to build teams to reflect the diversity of the businesses we serve.

Our drive to improve diversity, equity, and inclusion is closely linked to helping employees thrive and innovating for better customer experiences.

If you care about your work, you’re curious, and you think customer-first, you have a place at Dojo.

To make sure you’re the best you can be throughout the recruitment process, let us know if you need any extra adjustments to help you thrive.

Visit to find out more about our benefits and what it’s like to work at Dojo, or check out our LinkedIn and Instagram pages.

#LI-Hybrid