Tenant Operations (Remote, Contract)

Windsor Management; Colombia; Presencial; COP 93.420.000 - 168.156.000; Jornada completa

Descripción de la vacante

Windsor Management in Colombia seeks a dedicated property operations coordinator to support tenants and coordinate with vendors and managers. You will handle inquiries, schedule maintenance, and help ensure properties run smoothly while upholding high service standards.

Ideal candidates excel in multitasking, communication, and organization, with a focus on proactive issue resolution and cost-efficient decision making. This role offers a hands-on environment with growth opportunities.

Formación

• Strong interpersonal skills and empathy with a professional demeanor.
• Ability to handle a large volume of tasks simultaneously.
• Excellent organizational abilities to track ongoing items.

Responsabilidades

• Receive inbound calls, emails, and work orders from tenants and coordinate with property managers and vendors to resolve issues.
• Bid and manage vendor and building contracts.
• Track and work with vendors for periodic preventative maintenance.
• Review vendors for pricing and performance.
• Manage vendor relationships, negotiate scopes and pricing, ensuring alignment with property standards.
• Influence vendors to drive timely resolution while maintaining professional relationships.
• Balance urgency, cost, and service quality in operational decisions.
• Proactively identify operational risks and implement preventative solutions.

Conocimientos

Interpersonal skills

Multitasking

Organization

Teamwork

Empathy

Herramientas

Yardi Voyager

Descripción del empleo

• You are quick on your feet. You enjoy switching from task to task and can accurately assess what needs to be prioritized.
• You are an innovator. You are constantly looking for ways to improve the process.
• You love solving problems. You enjoy reverse engineering solutions and diagnosing problems.
• You are a chaos coordinator. You thrive off of putting out fires. More importantly, you work to prevent them.
• You are a people person. You take pride in creating relationships with our vendors, our clients, and our team.

Our Service

In an ideal world, tenants would pay their rent on time, buildings would never have any issues, and the building owners could ride off into the sunset. The world isn’t ideal. Rents are late. Things break. Help is needed. That is where we step in. Windsor provides a white glove service so owners can still ride off into the sunset.

About Windsor

At our core, we are our people. Our mission is to be the premier company for a commercial property management career. We want talented teammates with whom we can work and win together. We strike the balance on speed and accuracy, owning our work through responsibility and delegation versus collaboratively relying on each other as a high trust team, and solidifying procedures and establishing new ones. We know team members may leave our company over time, but we want to create an environment so amazing that it never crosses your mind. But if you do leave, we want you to know the value of the skills and development gained at Windsor so you can continue to thrive. With the best people both doing our own work and chipping in to make Windsor and each other better, Windsor can continue to thrive and grow which creates more opportunities for everyone to develop.

Windsor Growth

Our reputation drives our growth. Our growth has been 100% word of mouth referrals from happy clients and vendors. It is a testament to our collective, quality output and a testament to the staff we hire. Windsor was recognized in the Top 100 Fastest Growing Companies in the Bay Area from 2022-2025.

Responsibilities

• Receive inbound calls, emails, and work orders from tenants and work with the property managers, vendors, and other Windsor staff to resolve tenant issues.
• Bid and manage vendor and building contracts.
• Track and work with vendors to perform periodic scheduled preventative maintenance.
• Periodically review vendors for pricing and performance.
• Manage vendor relationships, negotiate scopes and pricing, and ensure work aligns with property standards.
• Influence vendors to drive timely resolution while preserving strong, professional relationships.
• Balance urgency, cost, and service quality when making operational decisions.
• Proactively identify operational risks and implement preventative solutions.

Qualifications

• Possess great interpersonal skills and empathy and exhibit a high degree of professionalism and teamwork.
• Ability to handle a large volume of tasks simultaneously.
• Exceptional organizational abilities to track ongoing items.

Preferred Qualifications

• Exhibit an understanding of operations and maintenance procedures.
• Knowledge of commercial buildings and maintenance.
• Yardi Voyager experience helpful.

Other Fun Facts About Windsor Management

• We care A LOT about investing in our teams! For the last two consecutive years, we were certified as Great Place to Work 2024 – 2026!
• We are also on Fortune’s Best Small Workplaces in the country Fortune Best Small Workplaces™ 2026 | Great Place To Work®, and we are recognized as the best in the Bay Area Fortune Best Workplaces in the Bay Area™ 2026 | Great Place To Work®.
• We’re growing! We won Top 100 Fastest Growing San Francisco Businesses by the SF Business Times from 2022-2025.
• We're in the honor roll! Due to our growth for the last four years, we are now recognized in the San Francisco Business Times’ Honor Roll!

Note to Candidates

We have an extensive interview process, and that's by design. Our success is no accident; it is due to the collective effort and talents of our team. We carefully select who we add to the team, and our interview process reflects that. This may result in an interview process that spans across weeks.

As part of our hiring process, all candidates are asked to complete the Windsor Assessment.

Unfortunately, due to the high volume of candidates, we cannot get back to everyone. However, we assure you that all applications are reviewed.