Technical Support Engineer - 10153

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 70.000.000 - 110.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global Wellness Days

Birthday Time-Off

Volunteer Time Off (VTO)

Employee Assistance Program (EAP)

Travel Protection

Descripción de la vacante

Coupa Software Inc. is seeking a Technical Support Engineer to support enterprise customers using our cloud-based platform. You will contribute to a global team focused on customer success and satisfaction, applying strong technical and communication skills.

You will troubleshoot 1st and 2nd level issues, guide customers on best practices, and help maintain customer production environments while building helpful knowledge articles for future use.

Formación

• Excellent written and verbal communication skills.
• Strong technical knowledge with Linux/Unix fundamentals.
• Interest in scripting languages (Bash, Shell, Python) and web tech (XML, XSLT, DOM, HTML).
• Ability to clearly articulate solutions to complex technical problems.
• Experience supporting external enterprise customers in a software environment.

Responsabilidades

• Answer how-to and configuration questions for enterprise customers.
• Troubleshoot 1st and 2nd level technical issues.
• Collaborate with Integration, Operations, and Customer Success teams to ensure customer success.
• Be responsible for customer production environments.
• Create knowledge articles for Coupa's knowledge base.

Conocimientos

Communication skills

Linux/Unix knowledge

Scripting languages

Web technologies

Articulation of solutions

Enterprise support experience

Descripción del empleo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You’ll Do:

• Answer ‘how to’ technical and application configuration questions to our enterprise customers
• Assist in troubleshooting 1st and 2nd level technical issues
• Work with other business units, including the Integration team, Operations, and Customer Success, as required to ensure our customers’ success
• Be responsible for customer production environments
• Build ‘knowledge articles’ in Coupa’s knowledge base for customers' use

What You Will Bring to Coupa:

• Excellent written and verbal communication skills
• Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML)
• Ability to articulate solutions to complex technical problems clearly and simply
• Experience working directly with external customers in a support environment, preferably in an enterprise software setting

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At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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