Technical Support Engineer - 10498

coupa-software-inc-ats-1; Bogotá ciudad; Híbrido; COP 40.000.000 - 65.000.000; Jornada completa

Descripción de la vacante

Coupa is seeking a Technical Support Engineer in Bogota to support enterprise customers on our cloud platform. You will join a global team focused on exceeding customer expectations and driving success.

You will collaborate with Product, Engineering, and Customer Success to resolve issues, perform root cause analysis, and contribute to the knowledge base. Applicants must reside within an hour of Bogota, Colombia, and can expect to work on-site 2–3 days weekly.

Formación

• 2+ years of experience in technical support with external customers.
• Excellent written and verbal communication skills.
• Strong knowledge of SQL, MySQL, Linux, and Unix.
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and web technologies (XML, XSLT, DOM, HTML).
• Ability to collaborate cross-functionally and drive customer success.

Responsabilidades

• Provide second-level techno-functional support across Coupa’s products, including core procurement apps and acquired solutions.
• Understand customer use cases to maximize the value and effectiveness of the Coupa platform.
• Manage escalations and deliver timely updates to stakeholders in line with SLAs.
• Diagnose and troubleshoot issues across integrations, workflows, configurations, and APIs while driving root cause analysis.
• Collaborate cross-functionally with Product, Engineering, Cloud Operations, and Customer Success to ensure efficient issue resolution.
• Contribute to the knowledge base through high-quality documentation and stay current with Coupa releases and certifications.

Conocimientos

2+ years experience

Technical support

SQL

MySQL

Linux

Unix

Communication skills

Scripting interest

Web technologies

Herramientas

SQL

MySQL

Linux

Unix

Descripción del empleo

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

**** DO NOT APPLY TO THIS POSITION IF YOU DO NOT CURRENTLY RESIDE WITHIN AN HOUR OF BOGOTA, COLOMBIA *******

This role goes into the office 2 - 3 days a week.

The Impact of Technical Support Engineer to Coupa:

As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success.

In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices.

What You'll Do:

• Provide second-level techno-functional support across Coupa’s suite of products, including core procurement applications and acquired solutions.
• Understand customer use cases to help them maximize the value and effectiveness of the Coupa platform.
• Manage escalations and deliver timely updates to stakeholders in alignment with Service Level Agreements (SLAs).
• Diagnose and troubleshoot issues across integrations, workflows, configurations, and APIs while driving root cause analysis and continuous improvement.
• Collaborate cross-functionally with Product, Engineering, Cloud Operations, and Customer Success teams to ensure efficient issue resolution.
• Contribute to the knowledge base through high-quality documentation and stay current with Coupa releases and certifications.

What You Will Bring to Coupa:

• 2+ years of experience working directly with external customers in a technical support environment, preferably within an enterprise software setting.
• Excellent written and verbal communication skills, with the ability to convey technical information clearly and effectively.
• Strong technical knowledge of SQL, MySQL, Linux, and Unix, with familiarity across multiple operating systems.
• Demonstrated ability to articulate solutions to complex technical problems in a clear and concise manner.
• Interest in learning scripting languages (e.g., Bash, Shell, Python) and deepening understanding of web technologies such as XML, XSLT, DOM, and HTML.
• Proven collaboration and problem-solving skills, with a proactive approach to customer success and continuous learning.

At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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