Technical Service Advisor

Hewlett Packard Enterprise; Bogotá ciudad; Híbrido; COP 1.205.280.000 - 1.874.880.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise in Bogotá offers a hybrid Technical Service Advisor role, requiring collaboration with clients and internal project teams. You will deliver technical support, lead portions of engagements, and maintain strong customer trust while advancing HPE solutions portfolio.

The position emphasizes technical leadership, architecture input, and knowledge sharing across complex environments. This role requires a deep understanding of enterprise technologies and consultative problem

Formación

• 5+ years of professional experience with a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).
• Has depth and breadth of technical knowledge to own deliverables within a field of expertise.

Responsabilidades

• Implement parts or all of the technical solution for clients per a defined design.
• Provide detailed technical design for enterprise solutions as needed.
• Lead small to medium technical projects under guidance of managers.
• Collaborate with Solutions Architect and client representatives to ensure customer satisfaction.
• Contribute to knowledge tools and reusable components for future engagements.

Conocimientos

Technical design

Team leadership

Client engagement

Educación

Bachelor of Arts/Science in computer science or related field

Descripción del empleo

Technical Service Advisor

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers' business needs and, consequently, for understanding customers' businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company's solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization's profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions include applying developed subject matter expertise to solve common and sometimes complex technical problems and recommending alternatives where necessary. Might act as project lead and provide assistance to lower level professionals. Exercises independent judgment and consults with others to determine best method for accomplishing work and achieving objectives.

Responsibilities:

• Responsible for implementing part or all of the technical solution to the client, in accordance with an agreed technical design.


• Occasionally responsible for providing a detailed technical design for enterprise solutions.


• Understands a broad spectrum of company technology in order to provide part or all of a detailed technical design which meets customer requirements.


• Often leads small to medium technical projects.


• Works with and under the direction of the Project/Technical Manager and with customer nominated representatives.


• Liaises with Solutions Architect as appropriate.


• Provides technical support and input on the application of technology to a defined business segment.


• Provides advice on solution and integration opportunities to defined segments.


• Provides technical leadership on specific integration activities that are part of an engagement.


• Provides planning and design support for the development of solution architectures that will be implemented in a multiple system environment.


• Communicates across client community, and is viewed as adding value.


• Demonstrates execution of the company strategy.


• Contributes to knowledge tools and communities, and ensures project learnings are documented and shared.


• Role models Knowledge sharing and re-use within practice or profession.


• Proactively encourages membership and contributions of others to professional community. Uses professions to meet the relevant certification and professional standards.


• Produces internally published material such as knowledge briefs, service delivery kit components or modules, etc.


• Participates in the selling process in C&I and works with sales/principals on pre- sales activities.

Education and Experience Required:

• 5+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (8+ years in total).

Knowledge and Skills:

• Has sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise.


• Has led small team in delivery of a specific deliverable.


• Has mastered at least one technical discipline with strong knowledge in at least three major technology areas.


• Possesses advanced level of business, technical, or functional knowledge.


• Has ability to perform/drive resolution of problems on combinations and interactions of products.


• Ability to apply technology and consulting to solve a client business