Technical Program Manager, Professional Services

Axon; Colombia; A distancia; COP 235.155.000 - 313.542.000; Jornada completa

Descripción de la vacante

A global leader in public safety technology is seeking an experienced Senior Technical Program Manager to lead SaaS deployments and manage programs that impact public safety. The ideal candidate will have a Bachelor's Degree and 5+ years in SaaS environments, with strong project management skills. Join a mission-driven company dedicated to protecting life and enhancing community safety.

Formación

• 5+ years of professional experience leading complex programs in a SaaS environment.
• PMP certification is highly preferred.
• Ability to manage multiple simultaneous projects effectively.

Responsabilidades

• Manage complex enterprise-grade SaaS product deployments.
• Collaborate with Product and Engineering teams to define project scope and deliverables.
• Ensure program milestones and deadlines are met.

Conocimientos

SaaS management

Project management

Communication skills

Organizational skills

Technical knowledge in engineering

Educación

Bachelor’s Degree in Business, Information Systems, or Technical Engineering

Herramientas

Project management tracking tools

Descripción del empleo

Your Impact

Axon is a global leader in public safety technology, dedicated to protecting life and making communities safer. We are seeking a Senior Technical Program Manager to lead the delivery of our Fusus technology (and other SaaS solutions), a vital solution that helps law enforcement agencies manage information effectively. In this role, you'll partner with industry-leading teams across product, engineering, and customer success to drive complex SaaS deployments that have a direct impact on public safety outcomes. If you're passionate about technology, thrive in dynamic environments, and want to grow your career with a purpose-driven company, Axon is the place for you.

What You’ll Do

Travel: 40%

Direct Reports: 0

• Manages all aspects of complex enterprise-grade SaaS product deployments
• Join Forces with the Product and Engineering team to ensure national and state standards are accurately defined
• Oversees program-level change management activities in conjunction with client partners and internal stakeholders
• Ensures program milestones and deadlines are met and associated documentation supports customer acceptance for purposes of revenue recognition
• Works closely with customers, sales, product, engineering, and software services leaders to define the vision, scope, and delivery timelines for project deliverables
• Participates in the definition of program scope and objectives through research and fact finding
• Supports work estimation process in support of program planning activities
• Operates with a sense of urgency, accuracy, and detail-orientation, while maintaining consistent lines of communication with all teams involved in each project

What You Bring

• Bachelor’s Degree in Business, Information Systems, Technical Engineering (Computer Science, Software Engineering, Software Development) or related field
• PMP highly preferred
• 5+ years of professional experience leading highly complex programs in a SaaS environment
• Experience utilizing technical program/project management tracking tools to ensure project tracking and completion
• Experience delivering and/or managing a large software deployment, infrastructure or enterprise applications programs
• Ability to effectively manage and handle multiple congruent/simultaneous projects at the same time
• Successful background managing advanced enterprise-level and/or multi-departmental projects to completion
• Excellent communication, organization, verbal, written, and interpersonal skills

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [e-mail]. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.