Technical Analyst, Process & Service Excellence

Mondelez International; Puerto Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Mondelēz International is seeking a process and service expert to support Case Management, collaborate with Key Users, and contribute to project testing and training. You will help onboard security roles and drive continuous improvement across People Services.

Fluency in English is required; Portuguese is a plus, and Workday experience is preferred. The role emphasizes data management, stakeholder engagement, and ability to multitask in a dynamic shared services environment, with strong

Qualifications

• Completed university degree in a relevant field.
• Strong written and spoken English.
• Portuguese is a plus.
• Proven experience with Workday (HCM modules preferred).
• Proficiency in Excel and data management tools.
• Experience with AI tools is a plus.
• Strong stakeholder management and communication skills.
• Ability to identify problems and articulate them clearly to cross-functional partners.
• Experience in training and presenting to groups.

Responsibilities

• Case Management Support: Manage support cases, coordinate with stakeholders to resolve defects.
• Key User Partnership & Communication: Collaborate with Key Users, maintain clear communication across units.
• Project Support & Testing: Support project delivery and assist during testing for quality and accuracy.
• Security Roles Onboarding: Onboard TA/W&L/PE Super Users and related roles.
• Training & Knowledge Building: Develop user guides and training materials and lead sessions.
• Trend Analysis: Identify recurring issues and trends with Key Users and EE Leads.

Skills

Stakeholder management

Data management

Excel

Attention to detail

Communication

Training and presenting

Trend analysis

Multitasking

English proficiency

Education

Completed university degree

Tools

Workday

Excel

AI tools

Job description

Mondelēz International is seeking a process and service expert to support Case Management, collaborate with Key Users, and contribute to project testing and training. You will help onboard security roles and drive continuous improvement across People Services.

Fluency in English is required; Portuguese is a plus, and Workday experience is preferred. The role emphasizes data management, stakeholder engagement, and ability to multitask in a dynamic shared services environment, with strong