Team Lead GBS eCommerce

FashionUnited Group; Bogotá; Hybrid; COP 189,855,000 - 284,783,000; Full time

Job summary

adidas is seeking a Team Lead GBS eCommerce to drive end-to-end Ecomm operations in the DTC/CS area within GBS across LATAM. You will lead a medium-sized team, ensuring accurate and timely financial and operational processes while maintaining strong control environment.

The role emphasizes process excellence, cross-functional collaboration with Finance, and partnership with regional markets to enhance performance. English fluency is required and a proactive, detail-oriented leader is essential.

Qualifications

• Bachelor’s or Master’s degree in business/economics/finance or equivalent professional education.
• At least 4–5 years of experience in similar functions.
• Proven work experience in people management and leading a medium-sized team.
• Complete familiarity with Microsoft Office or equivalent tools.
• Fluency in English, both verbal and written.

Responsibilities

• Lead and manage Ecom Operations, ensuring timely and accurate execution of daily, monthly, quarterly, and year-end activities.
• Coach, train, motivate, and appraise team performance to foster a culture of operational excellence.
• Drive partnerships with local markets in LATAM to enhance regional alignment and performance.
• Maintain up-to-date documentation for DTP/SOPs and data to support operations.
• Report Ecom KPIs accurately and on time.
• Ensure internal controls compliance and coordinate with internal/external auditors.

Skills

People management

Leadership

Problem solving

Communication

Attention to detail

Team player

Cross-functional collaboration

Self-motivated

Analytical skills

Deadline driven

Education

Bachelor's/Master's in business, economics, finance

Tools

Microsoft Office

Job description

Team Lead GBS eCommerce

GBS DTCEcommCSTeam Lead

Purpose & Overall Relevance for the Organization:

At adidas, we have a clear purpose: “Through sport, we have the power to change lives.” This guiding principal shapes how we operate as a company, how we collaborate with our partners, how we create our products, and how we connect with our consumers. Our values represent essential behaviors and mindsets, reflecting the “You Got This” attitude we strive to see in every team member. This same purpose and mindset are at the heart of Global Business Services (GBS) the team that delivers consistent, end-to-end business solutions across adidas. By driving process excellence and operational efficiency, GBS enables our partners to focus on what matters most: creating impact.

In the dynamic DTC business environment, theDTCTem Leadplays a strategic role in driving the company’sDirect-to-ConsumerEcommCSperformance, ensuring operational excellenceandprofitability. Themain focusof this role is to manage the respective team members and tobe responsible forcreating andmaintainingsustainable,accurateand efficientEcommprocesses for all our entities in LAM to ensure the integrity of the financial records and meets the requirements set within the adidas Group policies.This includes, but is not limited to, main finance point of contact andexpertin allEcommrelated topics, the expert for any implementation of new company initiatives or projects,Ecommaccounting process creation and review, internal and external audit liaison forEcommtopics and liaison between local Finance and Global Business Services (GBS) teams.

TheDTCEcommCS Team Leadplays a key role in ensuring thefinancial integrity, compliance, and accuracyof allGBSactivitiesand processesrelated to theDirect-to-Consumer (DTC)business.This position is responsible forleading the end-to-end processesfor the DTCEcommchannel within the Global Business Services (GBS), ensuring timely and accurate reportingUltimately, theDTCEcommCS Team Leadis accountable for building high-performing teams, implementing best practices, and ensuring that every store serves as a powerful expression of the brand and a key driver of consumer loyalty.

Key Responsibilities:

• Lead and manage theEcomOperations ensuring thetimelyandaccurateexecution of Daily/ Monthly/ Quarterly and Year-end activities, including the delivery of high-qualityoftransaction analysis and MEC closing activities.
• Ensureteam’smanagement including coaching, training, motivation, and performance appraisal guidance, cultivating a collaborative and high-performance culturefocuseson operational excellence.
• Drive robust partnerships with local markets in Latin America to enhance regional alignment and business performance.
• Ensure documentation of DTP/ SOPs/ Design documents/ and volumetric data is up-to-date and comprehensive to support seamless operations and service delivery.
• Responsible for reportingEcomKPIs, ensuring metrics consistently and accurately metin a timely manner.
• Ensure complianceofall internal controls and coordinate effectively with internal & external auditors. Manage audit processes and ensure all required documentation is complete and compliant.
• Identifyand implement opportunities for automation and process optimization within the Global Business Services environment.
• Lead problem solving and root cause analysis and solution design for operational challenges, ensuringtimelyand effective implementation.
• Provides training to workers in both orally and writing form onEcommAccounting systems, principles and practices, train and develops associates for the job and broader responsibilities within the company and further support and drive the upskilling of the GBS teams.

Key Relationships:

• Global,Regional andMarketFinance teams
• GBS teams
• EcommOperations Leaders
• DTC Global Process Owners
• Internal and External Auditors
• Customer Service Teams

Experience, Knowledge, Skills and Education / minimum qualifications:

• A bachelor’s or master’s degree with emphasis on the areas of business, economics, finance, or comparable professional education.
• At least4/5years of experience in similar functions.
• Proven work experience in people management /demonstratedability to manage a medium-sized team.
• Complete familiarity with Microsoft Office or equivalent tools.
• Fluency in English, both verbal and written.
• Self-motivated and self-directed individual.
• Ability to pay close attention to detail andahigh degree of customer orientation.
• Problem-solvingand analytical skills.
• Good communicationskills / good team player/Team management skills.
• Experience inaShared Service environment is an advantage.
• Adaptable, flexible, and able to deal with ambiguity in an ever-changing environment whilemaintaininga positive attitude and working collaboratively within the team.
• Ability to mediate and bring different stakeholders with differentobjectivesto agree on a consensus and drive decision making
• Deadline driven, results-oriented, highlyresponsibleand accountable.
• Highly self-motivated and proactive, with a strong ability to work in a team play environment to drive results.
• High integrity, ethics, and strong values; excellent organizational skills, detail-orientation, and a high degree of accuracy are all essential.
• innovative use of IT tools andnew technology; andgood timemanagement and priority setting skillsrequired.