Survey & Insights Analyst

Lockton; Colombia; Híbrido; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

Lockton is seeking a Survey & Insights Analyst to design, deploy, and analyze enterprise surveys across geographies, serving as a hands-on Qualtrics practitioner and data partner. This role translates research questions into robust survey programs while upholding privacy standards.

You will build surveys in Qualtrics with multilingual routing, clean and analyze data, and present findings to both technical and non-technical stakeholders, enabling actionable decisions across regions.

Formación

• Minimum 1 year of experience in survey research, data analysis, or market research.
• Experience building and administering surveys in Qualtrics or similar platforms.
• Proficiency in Excel; Power BI experience preferred.
• Basic Python and SQL for data manipulation is a plus but not required.
• Excellent written and spoken English; collaboration with multilingual teams.
• Knowledge of data privacy principles (GDPR, CCPA) is a plus.

Responsabilidades

• Design, build, and program surveys in Qualtrics with multilingual routing.
• Analyze survey data and synthesize insights into reports and dashboards.
• Collaborate with regional stakeholders to scope projects and translate questions into instruments.
• Support data governance and privacy compliance across regions.
• Provide training and support throughout the survey lifecycle.
• Deliver accurate, on-time results and communicate findings clearly.

Conocimientos

Survey research

Data analysis

Market research

Analytical thinking

Herramientas

Qualtrics

Microsoft Excel

Power BI

Python

SQL

Descripción del empleo

The Survey & Insights Analyst supports Lockton's enterprise survey consultancy function, partnering with business units and geographies worldwide to design, deploy, and analyze surveys that create actionable insights. This role serves as a hands-on Qualtrics practitioner and analytical partner, helping internal teams translate research questions into survey programs and actionable findings while upholding data governance and privacy standards across regions.

• Design, build, and program surveys in Qualtrics, including logic/branching, bilingual and multi-language routing, embedded data, and distribution workflows.
• Serve as a subject matter resource for survey methodology, question design, and data quality across a portfolio of internal and client-facing survey programs.
• Partner with stakeholders across regions and business units to scope survey requests, define objectives, and translate business questions into effective instrument design.
• Clean, analyze, and synthesize survey data into reports, dashboards, and presentations for management and Associates.
• Support data governance efforts, including PII/PHI risk review, survey inventory management, and adherence to global privacy requirements (e.g., GDPR, CCPA).
• Provide consulting, training, and technical support to survey requestors throughout the survey lifecycle, from intake through post-deployment analysis.
• Monitor project timelines and maintain responsibility for delivering accurate, on-time deliverables.
• Communicate findings and recommendations clearly to both technical and non-technical, audiences.

Other Responsibilities:

• Provides exceptional customer service and adheres to the Lockton philosophies
• Collaborates cross-functionally with IT PMO, Digital Office, and People Solutions teams as needed

Qualifications

• 1+ years of experience in survey research, data analysis, market research, or a related analytical field
• Demonstrated experience building and administering surveys in Qualtrics (or a comparable enterprise survey platform) required
• Proficiency with Microsoft Excel required; experience with Power BI strongly preferred
• Working knowledge of Python and SQL for data manipulation or automation preferred, but not required
• Excellent written and spoken English proficiency required, given regular collaboration with international, multi-lingual stakeholders
• Familiarity with survey methodology best practices, including question design and sampling.
• Awareness of data privacy principles and regulations relevant to survey data (e.g., GDPR, CCPA) a plus
• Ability to express complex technical concepts effectively, both verbally and in writing, to non-technical audiences
• Demonstrated ability to analyze data from multiple sources and provide clear, actionable recommendations
• Strong attention to detail and ability to manage multiple concurrent projects without sacrificing quality or accuracy
• Comfortable working across time zones with globally distributed teams; some flexibility in working hours may be required