Surveillance Controller

Careerxtra; Bogotá; On-site; COP 42,000,000 - 65,000,000; Full time

Benefits offered by this job

Training programs

Shift allowance

Career growth

Mentorship

Health initiatives

Team events

Job summary

Careerxtra in Bogota, Colombia is seeking a Surveillance Controller for its gaming studios. The role involves monitoring live operations in real time, ensuring security, fairness, and incident detection, and reporting trends to risk, compliance, and operations teams.

The ideal candidate is a recent graduate or final-year student in a technical, analytical, or business-related field, fluent in English, with strong analytical skills, attention to detail, and proficiency in MS Office.

Qualifications

• Fluent in English with strong written and spoken communication.
• Recent graduate or final-year student in a technical, analytical, or business-related field.
• Strong analytical skills to identify patterns and assess risks.
• Willing to work rotating shifts, including nights and weekends in a 24/7 environment.
• High attention to detail and ability to work under pressure.
• Strong organizational and time-management skills.
• Commitment to ethical standards and confidentiality.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Familiarity with monitoring tools, surveillance systems, or risk‑assessment technologies.

Responsibilities

• Monitor live operations in real time to identify irregular or high-risk activity.
• Ensure compliance with security protocols, operational standards, and fairness in processes.
• Detect and elevate unusual patterns, behaviors, or technical concerns according to internal procedures.
• Collect and consolidate monitoring data for analysis and reporting.
• Collaborate with risk, compliance, and operations teams to evaluate potential threats and maintain integrity of operations.
• Prepare clear reports on trends, irregularities, or emerging risks.
• Maintain strict confidentiality and uphold professional integrity.
• Communicate findings effectively with internal teams and external stakeholders as needed.
• Support daily operational tasks and assist with initiatives led by supervisors or managers.
• Accurately document observations, incidents, and process deviations.

Skills

English fluency

Analytical skills

Attention to detail

Organizational skills

Time management

Ethical standards

Confidentiality

MS Office

Monitoring tools familiarity

Education

Recent grad or final-year student in technical/analytical/business field

Tools

Excel

Word

Outlook

Job description

We areworking with a leading B2B solution provider who are looking to recruit a Surveillance Controller for their Gaming studios in Bogota, Colombia.

Location: Bogota, Colombia

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Monitor live operations in real time to identify irregular or high-risk activity.
• Ensure compliance with security protocols, operational standards, and fairness in processes.
• Detect and elevate unusual patterns, behaviors, or technical concerns according to internal procedures.
• Collect and consolidate monitoring data for analysis and reporting.
• Collaborate with risk, compliance, and operations teams to evaluate potential threats and maintain integrity of operations.
• Prepare clear reports on trends, irregularities, or emerging risks.
• Maintain strict confidentiality and uphold professional integrity.
• Communicate findings effectively with internal teams and external stakeholders as needed.
• Support daily operational tasks and assist with initiatives led by supervisors or managers.
• Accurately document observations, incidents, and process deviations.

REQUIREMENTS:

• Fluent in English, with strong proficiency in both written and spoken communication.
• Recent graduate or final-year student in a technical, analytical, or business-related field.
• Strong analytical skills with the ability to identify patterns and assess risks.Flexibility to work in rotating shifts, including nights and weekends, within a 24/7 environment.
• High attention to detail and ability to work under pressure.
• Strong organizational and time-management skills.
• Commitment to ethical standards and confidentiality.
• Proficiency with Microsoft Office tools (Excel, Word, Outlook).
• Familiarity with monitoring tools, surveillance systems, or risk‑assessment technologies.

BENEFITS:

• Comprehensive training and professional development opportunities.
• Competitive compensation with shift allowance where applicable.
• Opportunities for career growth and cross-department collaboration.
• Supportive team culture with mentorship from experienced professionals.
• Health and wellness initiatives.
• Company events and team-building activities.