Support Sales OFR

DHL; Bogotá, Distrito Capital; Presencial; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global logistics company is seeking a Specialist SLS (OFR) in Bogotá. The role includes receiving and reviewing quote requests, generating performance reports, and training team members. Ideal candidates are professionals or students in Industrial Engineering, Business Administration, or similar fields with strong MS Excel and English skills.

Formación

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.
• Good level of MS Excel and other MS Office tools.
• High level of English (dialogue, writing, listening).

Responsabilidades

• Receive quote request.
• Review that all information provided by the customer is clear.
• Contact stations to meet the time for the rates.
• Generate performance reports weekly/monthly based on KPIs.

Conocimientos

MS Excel

Customer service

Communication skills

Teamwork

Autonomy

Educación

Industrial Engineering

Business Administration

International Business

Herramientas

MS Office

Descripción del empleo

Title: Specialist SLS (OFR)

Location: GSC BOG

Support with spot quotes, monthly status and performance reports for OFR related to the operation.

Key Responsibilities

• Receive quote request
• Review that all information provided by the internal/external customer is clear and complete or ask for it when needed
• In case there is no specific rate, contact the corresponding stations following up to meet the time
• Answer with the quote within the corresponding time (high, medium or low priority)
• Follow up on the quote status until getting a customer decision taking into account the TAT of the scope
• Generate performance reports weekly/monthly based on the KPIs, hit rate and information that the BP needs to receive
• Find improvements and efficiencies and discuss open topics and issues
• Train the team members when needed to support as back up – also learn about other scopes within OFR and the rest of the Sales Service Line

Skills / Requirements:

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations
• Good level of MS Excel and other MS Office tools
• High level of English (dialogue, writing, listening)
• Customer service and communication skills
• Teamwork and autonomy