Strategic planning collector

Iron Mountain; Bogotá; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A global records management firm is seeking an Accounts Receivable Specialist based in Bogotá, Colombia. This role involves managing customer accounts, resolving billing issues, and maintaining a good cash flow. The ideal candidate will possess a degree in Business or Finance, strong communication skills, and experience in collections. Advanced English is required, and the position offers the flexibility to work remotely. Join us to be part of a culture that values your contributions and drives innovation.

Servicios

Ability to work remote

Global connectivity

Experience a culture of belonging

Formación

• Willingness to learn and adapt in a fast-paced environment.
• Previous call center or collections experience is required.
• Intermediate level ability with commonly used software.

Responsabilidades

• Manage a portfolio of accounts to minimize delinquency rates.
• Contact customers regarding their open invoices and disputes.
• Document calls and efforts made to collect payments.

Conocimientos

Communication skills

Problem-solving skills

Detail-oriented

Team player

Educación

Degree in Business or Finance

Herramientas

Microsoft Excel

Microsoft Outlook

Microsoft Word

Internet Browsers

Descripción del empleo

Overview

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.

If you are looking for an organization that offers you development and new professional challenges, this is your opportunity! Iron Mountain is looking for Accounts Receivable Specialists, who will be part of the North American accounts receivable team. These people will be in continuous interaction with American clients (advanced level of English essential), with the organization\'s sales and billing teams. It is a great opportunity for you to develop or exercise your skills in analysis, conflict resolution, negotiation, process standardization and continuous improvement, among other things. With your valuable contributions, you will help us maintain a healthy client portfolio, a good cash flow and avoid losses in the company due to non-payment.

What We Offer

• Ability to work remote
• Be part of an ever-evolving global organization focused on transformation and innovation
• Experience a culture of belonging where your voice is valued and encouraged
• Global connectivity with 26,000+ colleagues across 60 countries

Responsibilities

• Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management
• Contact customers, via phone and e-mail, regarding their open invoices and billing disputes
• Ability to identify issues causing delay in payment
• Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issue
• Maintain working partnership with District, Area, Division and Corporate teams
• When necessary escalate collection issues to Supervisor and/or Director
• Gain a comprehensive understanding of various Collections systems
• Knowledge and adherence to Iron Mountain policy and procedures – department and company standards
• Perform Collections Department projects as directed by management
• Challenge yourself to raise the bar for excellence in customer service and collections

Requirements

• Degree in Business or finance
• Willingness to learn
• Thrive as a team player in a fast paced environment
• Excellent communication skills – both verbally and written
• Detail-oriented
• Intermediate level ability with commonly used software; Microsoft Excel, Outlook, Word and Internet Browsers
• Strong typing skills
• Problem-solving skills which require exercising independent judgement
• Clear Criminal reference check; Previous call center / Collections experience is required

Join us at the Mountain where culture and values are practiced and respected every day.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We provide reasonable accommodations to applicants with a disability. For accommodations, contact [e-mail]. See the Supplement to learn more about Equal Employment Opportunity. The Pay Transparency Policy Statement applies where required by law.

Requisition: J0092878