Sr. Manager, Retail Operations

CertainTeed; Estados Unidos; Presencial; COP 521.711.000 - 835.524.000; Jornada completa

Descripción de la vacante

A leading building products company is seeking a Senior Manager, Retail Operations to oversee merchandising and analytics, improving efficiency and financial performance. Ideal candidates will have over 10 years of experience in retail operations, strong leadership abilities, and expertise in analytics tools. A comprehensive benefits package is included, with a salary range of $133,000 to $213,000 per year depending on qualifications.

Servicios

Health and Well-Being Insurance

401(k) with Company Match

Paid Time Off

Annual Bonus

Flexible Spending Account options

Employee Assistance Program

Formación

• 10+ years of experience in retail operations, merchandising, or strategic planning.
• Proven leadership managing cross-functional teams and driving operational impact.
• Proficiency in retail analytics, planogram development, and product lifecycle management.

Responsabilidades

• Lead and manage a centralized retail operations team.
• Drive initiatives that improve operational efficiency and reduce redundancies.
• Develop and maintain dashboards and reporting tools to monitor retail performance.

Conocimientos

Leadership experience

Analytical skills

Communication skills

Project management

Retail analytics

Educación

Bachelor’s degree in Business, Marketing, or related field

MBA preferred

Herramientas

Tableau

Power BI

POS systems

ERP systems

Descripción del empleo

Join to apply for the Sr. Manager, Retail Operations role at CertainTeed.

CertainTeed, a subsidiary of Saint-Gobain, is seeking a strategic and results-oriented Senior Manager, Retail Operations to lead the centralized operational function of the retail organization. This role oversees key functions including merchandising, business analytics, data management, and product setup, with a focus on improving internal complexity, responsiveness, and performance reporting.

With 10+ years of experience in retail operations or related fields, the Senior Manager leads a team of 6–10 direct and indirect reports and plays a critical role in driving operational excellence and measurable financial impact across the retail channel. This position contributes directly to the profitability and efficiency of the retail business and supports broader SGNA objectives through strategic execution and cross-functional collaboration.

Responsibilities

• Operational Leadership & Team Management: Lead and manage a centralized retail operations team, including merchandising managers, analysts, data specialists, and product setup roles; provide strategic direction, coaching, and performance management for 6–10 direct and indirect reports; foster a collaborative, results-driven culture focused on continuous improvement and operational excellence.
• Strategic Execution & Financial Impact: Drive initiatives that improve operational efficiency, reduce redundancies, and enhance responsiveness across retail functions; contribute to financial performance by optimizing product setup, inventory flow, and merchandising execution; support budgeting, forecasting, and performance tracking to align operational goals with SGNA’s long-range planning (LRP) and financial objectives.
• Cross-Functional Collaboration: Partner with National Account Managers, supply chain, marketing, and business units to ensure alignment on retail execution and strategic priorities; collaborate with Business Unit Advocates to execute product line reviews, support new product introductions, and identify new product or business opportunities specific to the retail channel.
• Process Optimization & Data Governance: Implement best practices for process standardization, item setup, and planogram execution; oversee data governance and quality assurance across retail systems to ensure accuracy and compliance; document and refine SOPs to support scalable operations and knowledge transfer.
• Performance Reporting & Analytics: Develop and maintain dashboards and reporting tools to monitor retail performance, customer metrics, and operational KPIs; lead the development of monthly scorecards that track sales growth and operational performance against long-range planning (LRP) targets; prepare and deliver monthly core business presentations to internal leadership, highlighting key trends, risks, and opportunities; collaborate with National Account Management teams on the development of Line Review presentations and strategic customer-facing materials.

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 10+ years of experience in retail operations, merchandising, or strategic planning.
• Proven leadership experience managing cross-functional teams and driving operational impact.
• Strong analytical, communication, and project management skills.
• Proficiency in retail analytics, planogram development, and product lifecycle management.
• Experience with retail systems (POS, ERP, IDM/IMA) and data visualization tools (e.g., Tableau, Power BI) preferred.

What are our perks?

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. The national pay range for this position is $133,000 to $213,000 per year, with base pay varying by geographic region, internal equity, knowledge, skills, and experience.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is 17% of base salary based on company and individual performance measures. The Total Target Cash range (base pay and annual bonus) is $155,600 to $249,200; bonus payments are variable and not guaranteed.

Saint-Gobain is committed to well-being through Be Well. Be You programs and resources support physical, emotional, financial, and social well-being. Benefits are flexible to fit individual needs.

• Health and Well-Being – Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Saving Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• 401(k) with Company Match, Retirement Accumulation Plan (RAP) Cash Balance Pension Plan
• Life Insurance, AD&D, Short-Term Disability
• Voluntary life insurance, Long-Term Disability, Critical Illness
• Identity Theft Protection; Auto, Home, and Pet Insurance; Back-up Child and Elder Care

About CertainTeed

CertainTeed, headquartered in Malvern, Pennsylvania, is a leading North American brand of exterior and interior building products and a subsidiary of Saint-Gobain.

Saint-Gobain is one of the world’s largest building products companies with more than 6,300 employees and over 60 manufacturing facilities in the U.S. and Canada. www.certainteed.com

Seniority level

• Mid-Senior level

Employment type

• Full-time

Note: This refined description removes boilerplate and unrelated postings while preserving the core responsibilities, qualifications, and benefits of the Senior Manager, Retail Operations role.