Title: Specialist (Finance) OTC
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities:
- Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
- Request and/or confirm payment supports to clients as appropriate.
- Follow up on the correct application of payments received by clients.
- Keep customer contact information updated in the collection application.
- Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
- Perform account reconciliations with clients as required.
- Manage balances in favor with clients or internal areas in a timely manner.
- Strictly comply with the collection policy according to escalations and established times.
- Manage and comply with KPIs and the assigned budget.
- Develop sustainable relationships with internal and external stakeholders.
- Update process support documentation annually.
- Provide timely and concrete status updates through meetings with the BP (manager) of the assigned accounts.
- Maintain communication with internal/external/third parties to meet customer expectations.
- Proactively resolve problems and implement corrective actions to ensure service excellence.
Skills / Requirements:
- Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
- A minimum of 1 year of experience managing accounts payable processes.
- Good level of MS Excel and other MS Office tools.
- Customer service and communication skills.
- English level B2.
- Teamwork and autonomy.
Relevant Information:
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus up to 16% of salary ($387,171 max).
- Food Allowance: $95,564.