Spanish Bilingual Patient Intake Coordinator

BruntWork; Colombia; À distance; COP 101 250 000 - 164 531 000; Plein temps

Avantages offerts par ce poste

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Résumé du poste

BruntWork is seeking a highly organized Patient Intake Coordinator fluent in Spanish and English to manage the intake process for new patients, from referral to first appointment. You will handle referrals, communicate with patients and sources, collect documentation, and ensure a smooth transition into care.

Responsibilities include scheduling, information gathering, insurance verification, and maintaining patient records with HIPAA compliance.

Qualifications

• Bilingual Spanish-English required with strong written and verbal communication in both languages.
• Experience coordinating new patient intake, referrals, and appointment scheduling.
• Familiarity with HIPAA, medical records, and insurance information collection.

Responsabilités

• Manage and process incoming patient referrals in a timely and organized manner.
• Contact new patients to introduce the practice, gather information, and coordinate appointments.
• Schedule new patient appointments based on provider availability and patient needs.
• Obtain and document patient demographic and contact information.
• Collect and verify insurance information and other required patient details.
• Request and obtain medical records, referrals, authorizations, and supporting information.
• Review referrals for completeness and follow up as needed to avoid delays.
• Maintain accurate patient records and referral tracking systems.
• Coordinate with clinical and administrative teams for first visit readiness.
• Ensure confidentiality and HIPAA compliance in all communications.

Connaissances

Bilingual Spanish-English

Organizational skills

Time management

Professional communication

HIPAA awareness

Outils

EMR/EHR systems

Scheduling platforms

Description du poste

Our client is seeking a highly organized Patient Intake Coordinator fluent in Spanish and English to manage the intake process for new patients from initial referral through their first appointment. This role will be responsible for coordinating incoming referrals, communicating with patients and referral sources, gathering required information and documentation, and ensuring a smooth and efficient transition into care.

Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Time; Full-time, 40 work hours per week

Responsibilities

• Manage and process incoming patient referrals in a timely and organized manner.
• Contact new patients to introduce the practice, gather information, and coordinate appointments.
• Schedule new patient appointments based on provider availability and patient needs.
• Obtain and accurately document patient demographic and contact information.
• Collect and verify insurance information and other required patient details.
• Request and obtain necessary medical records, referral documents, authorizations, and supporting clinical information.
• Review referrals for completeness and follow up with referral sources, providers, patients, or other parties when information is missing.
• Monitor pending or incomplete referrals and proactively follow up to prevent delays.
• Communicate professionally and compassionately with patients, family members, healthcare providers, and referral sources.
• Ensure all required information is obtained before the patient's initial appointment.
• Maintain accurate and up-to-date patient records and referral tracking systems.
• Coordinate with clinical and administrative teams to ensure patients are appropriately scheduled and prepared for their first visit.
• Identify and elevate issues that may delay scheduling or patient access.
• Maintain patient confidentiality and comply with HIPAA and applicable healthcare privacy requirements.
• Perform other administrative and coordination duties as needed.

Requirements

• Previous experience as a New Patient Coordinator, Referral Coordinator, Medical Scheduler, Patient Coordinator, Medical Receptionist, Medical Intake Specialist, or in a similar healthcare administrative role.
• Spanish-English bilingual proficiency is required, with strong verbal and written communication skills in both languages.
• Foundational knowledge of pain management terminology, common conditions, and treatment procedures.
• Understanding of the new patient, referral, and intake process, including medical record collection and appointment coordination.
• Familiarity with insurance verification, patient eligibility, benefits, and basic authorization requirements.
• Knowledge of healthcare documentation practices, patient demographic data collection, and confidentiality standards.
• Understanding of HIPAA and the importance of safeguarding protected health information.
• Proficiency with computers, email, scheduling platforms, and electronic medical records (EMR/EHR) systems.
• Excellent organizational, time-management, and follow-up skills.
• Strong attention to detail and the ability to manage multiple referrals, documentation requests, and follow-ups simultaneously.
• Ability to work independently, exercise sound judgment within established protocols, and collaborate effectively with a healthcare team.
• A proactive, dependable, and accountable approach to managing the entire new patient coordination process.
• Technical requirements: Windows 10 or Windows 11, Processor: Intel i5 or i7, Memory (RAM): 16 GB, Internet Speed: 30 Mbps or higher
• You must be willing to have Secure Remote Worker installed in your device
• Familiarity with common ICD-10 diagnosis codes and CPT procedure codes used in pain management.

Preferred Qualifications

• Experience in a medical practice, specialty clinic, rehabilitation facility, therapy practice, or other healthcare setting.
• Experience verifying insurance benefits and identifying missing information.
• Experience using EMR/EHR, scheduling, referral management, or healthcare CRM systems.
• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations