Social Media Community Manager & Moderator - Simplified AND Traditional Chinese

Social Element; Madrid; A distancia; COP 114.275.000 - 159.986.000; A tiempo parcial

Descripción de la vacante

A leading social media agency is seeking a Community Manager & Moderator to engage with the Chinese-speaking audience in the travel sector. Responsibilities include content moderation and building community connections across platforms. Candidates must have strong Chinese and advanced English skills, along with social media experience. This role offers remote work flexibility.

Formación

• Experience in social customer care and community management essential.
• Familiarity with platforms like TikTok, Instagram, and Facebook required.
• Ability to thrive in a remote working environment.

Responsabilidades

• Connect with the Chinese audience in the travel and tourism industry.
• Monitor social channels and engage with followers.
• Manage and grow a welcoming online community.

Conocimientos

Excellent Simplified Chinese language knowledge

Advanced English language skills

Experience in engagement

Social Media knowledge

Confidence with digital technology

Cultural knowledge of California

Descripción del empleo

We use our next-level understanding to help brands show up on social the way their audience needs, and be more human.

We don’t stop at helping brands. We’re training all generations in how to social safely.

Making Social Better is what keeps us up at night and gets us out of bed in the morning.

Because when we Make Social Better every day, a better tomorrow is inevitable.

Job Details:

Remote from Spain, Freelance

About Us:

Founded 24 years ago, we're a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other, and making a huge impact.

Job Opportunity:

We have some exciting new opportunities to work with a leading nonprofit organization within the travel and tourism industry.

Leverage your talent and enthusiasm for all things California —its stunning landscapes, vibrant cities, and unique culture. Be part of a team that inspires travelers from around the world to discover the magic of the Golden State.

We are looking for native level Simplified or Traditional Chinese Social Media Community Managers & Moderators to monitor social channels and excite and engage with their audience.

Community Manager & Moderator

Our mission is to cultivate strong, genuine connections with our brand's audience, creating a true sense of community and sparking engagement through meaningful interactions. By actively monitoring social media channels, we ensure that every comment and piece of content shared reflects positively and authentically on the brand.

Responsibilities:

• Dive into the travel and tourism world and connect with the brand's audiences for the Chinese markets, in addition to moderating content.
• Address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice.
• Engage across multiple platforms like TikTok, Instagram, Facebook, keeping the conversations vibrant and engaging.
• Manage and grow an enthusiastic online community, ensuring a welcoming and judgement-free zone.

Working Hours:

We are looking for someone with greater availability across the week and particularly on weekends. Shifts: Moderation 6pm, Engagement 10pm (UK times).

Child Protection:

At Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children.

Requirements:

• Excellent Simplified Chinese language knowledge and superb writing skills.
• Advanced English language skills.
• Background experience in engagement, social customer care, and/or community management.
• Social Media knowledge and experience in using Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube.
• Confidence with digital technology and the ability to use a range of tech tools.
• Cultural knowledge and interest in California, and the capacity to learn and understand the California brand and product offering.
• A self-motivated social media expert who thrives in a remote environment.

IT Policy:

We operate a BYOD (Bring Your Own Device) Policy, which means your PC will need to meet the following requirements: Operating system - Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials, at least 8GB RAM, a secure home-based broadband Internet connection, 40 GB available HDD, a Webcam and headset, and an Android or iOS device for 2FA.

Hiring Process:

1. Online Assessment in Engagement and Moderation
2. Behavioural interview with one of our Talent Team Members

How To Apply:

Simply upload your resume and a cover letter, including details of your personal/professional experience, why you are interested in being part of our team, and other relevant information.