ServiceNow Architect

Cognizant; Bogotá; Presencial; COP 160.134.000 - 240.202.000; Jornada completa

Descripción de la vacante

A multinational IT services company is looking for a professional in Bogotá to configure and support ServiceNow ITSM / ITAM applications. Responsibilities include working closely with cross-functional teams and implementing best practices. Strong expertise in ITOM and ITAM suites within ServiceNow, along with advanced English skills, is required.

Formación

• Experience with ITOM suite within ServiceNow.
• Experience with ITAM suite within ServiceNow.
• Hands-on expertise of CMDB data model.
• Familiarity with ITIL processes/best practices.

Responsabilidades

• Configure and support ServiceNow ITSM / ITAM applications.
• Collaborate with IT Process Architect and support teams.
• Implement ITOM / ITAM and CMDB best practices.
• Integrate tools with Service Now.

Conocimientos

ITOM suite (CMDB / Discovery)

ITAM suite (HAM / SAM)

CMDB data model expertise

Advanced English

Herramientas

ServiceNow

Descripción del empleo

Overview

The professional will be configuring and supporting ServiceNow ITSM / ITAM (HAM / SAM) applications and maintain and support the implementation. This person will work very closely with IT Process Architect, IT Architect, IT support teams and other technical teams to ensure that business needs around implementation of ITOM / ITAM Modules of ServiceNow.

The general scope of the work for this position is as follows:

Responsibilities

• Experience of ITOM suite (CMDB /Discovery) within ServiceNow
• Experience of ITAM suite (HAM / SAM) within ServiceNow
• Complete understanding & hands-on expertise of CMDB data model with experience in extending CMDB data model for requirements.
• Understands technical and functional design requirements for ServiceNow and understands the workflow engines
• Uses Mid server, webservices, email and other relevant technology to integrate tools with Service Now.
• Define and implement ITOM / ITAM and CMDB best practices in collaboration with cross-functional teams, aligning with industry standards and ITIL processes.
• Familiarity with ITIL processes/best practices for ITOM/CMDB/CSDM
• Experience in designing/developing ServiceNow Tables/Fields/Forms/Access Controls/Business Rules/ACLs/Client Scripts/UI Policies/UI Macros/UI Scripts/Catalog Forms/etc
• Advanced english is a must

Qualifications

• Experience of ITOM suite (CMDB /Discovery) within ServiceNow
• Experience of ITAM suite (HAM / SAM) within ServiceNow
• Complete understanding & hands-on expertise of CMDB data model with experience in extending CMDB data model for requirements.
• Understands technical and functional design requirements for ServiceNow and understands the workflow engines
• Uses Mid server, webservices, email and other relevant technology to integrate tools with Service Now.
• Define and implement ITOM / ITAM and CMDB best practices in collaboration with cross-functional teams, aligning with industry standards and ITIL processes.
• Familiarity with ITIL processes/best practices for ITOM/CMDB/CSDM
• Experience in designing/developing ServiceNow Tables/Fields/Forms/Access Controls/Business Rules/ACLs/Client Scripts/UI Policies/UI Macros/UI Scripts/Catalog Forms/etc
• Advanced english is a must