Service Dispatch & Case Coordination Specialist

Confidential; Bogotá ciudad; Presencial; COP 42.000.000 - 66.000.000; Jornada completa

Descripción de la vacante

Lenovo is seeking a Service Dispatch & Case Management Specialist to coordinate service requests, validate warranties, create Work Orders, and monitor cases until closure. The role acts as a central point between Lenovo, ASPs, partners, and customers, ensuring accurate processing and timely updates.

The position emphasizes back-office coordination, documentation accuracy, and adherence to SLAs, with collaboration across Service Delivery and Parts teams.

Formación

• High School Diploma or equivalent is required.
• Experience in service operations or back-office roles preferred.
• Strong communication and documentation skills in English and Spanish.

Responsabilidades

• Receive, review, validate, and process service requests from multiple stakeholders.
• Monitor mailboxes and manage request intake, assignment, response, and completion.
• Validate warranty eligibility and required documentation before processing.
• Create and manage service cases, Work Orders, parts orders, and shipping guides.
• Provide status updates and confirmations to stakeholders.
• Track open cases, escalations, and ensure timely closure.

Conocimientos

Service operations

Case management

Dispatch coordination

Escalation management

CRM systems

Ticketing systems

Excel

Communication

Attention to detail

Educación

High School Diploma or equivalent

Business Administration/Logistics/IT related studies

Herramientas

CRM software

Excel

Outlook

Descripción del empleo

Lenovo is seeking a Service Dispatch & Case Management Specialist to coordinate service requests, validate warranties, create Work Orders, and monitor cases until closure. The role acts as a central point between Lenovo, ASPs, partners, and customers, ensuring accurate processing and timely updates.

The position emphasizes back-office coordination, documentation accuracy, and adherence to SLAs, with collaboration across Service Delivery and Parts teams.