SEO Client Success Coordinator

LinkGraph; Bogotá; A distancia; COP 40.000.000 - 80.000.000; Jornada completa

Descripción de la vacante

A digital marketing agency is seeking a remote SEO Client Success Coordinator to support client engagement and manage projects. The ideal candidate will have 2+ years in client success within digital marketing, proficiency in project management tools like ClickUp, and strong communication skills in English. Responsibilities include client communication, project management, and overseeing billing processes. Enjoy a supportive work environment emphasizing work-life balance and collaboration.

Servicios

15 Days PTO + Christmas Day + New Year’s Day off

Flexible work environment

Monthly virtual events

Formación

• 2+ years of experience in client success or project coordination in Digital Marketing.
• Proficiency in managing multiple client accounts simultaneously.
• Strong written and verbal communication skills in English.

Responsabilidades

• Serve as a secondary point of contact for clients via Slack, email, and calls.
• Manage client projects in ClickUp including assigning tasks and tracking progress.
• Oversee billing, invoicing, and payment status monitoring.

Conocimientos

Client success experience

Organizational skills

Communication skills

Project management tools experience

Familiarity with CRM systems

Problem-solving

Attention to detail

Financial/billing processes

Verbal communication in English

Herramientas

ClickUp

HubSpot

Descripción del empleo

This role is remote and open to any country, working in EST

Description

Hi! We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a SEO Client Success Coordinator to help us propel our growth.

Check out our careers page here: https://linkgraph.com/careers/

If you’re organized, proactive, and passionate about supporting clients while working in a fast-paced tech environment, we want to hear from you!

Requirements

This role is expected to work in EST.

• +2 years of experience in client success, client services, or project coordination in Digital Marketing or Marketing sector (SEO environment experience is a plus)

• Strong organizational and communication skills, with excellent attention to detail

• Experience with project management tools (ClickUp preferred)

• Familiarity with CRM systems (HubSpot preferred)

• Ability to manage multiple client accounts and priorities simultaneously

• Comfortable with financial/billing processes (invoicing, reminders, payment tracking)

• Proactive problem-solver who thrives in a fast-paced startup culture

• Strong written and verbal communication skills in English

Responsibilities

• Serve as a secondary point of contact for clients, supporting communication via Slack, email, and calls
• Send weekly recap emails and ensure client updates are timely and accurate
• Manage client projects in ClickUp: assign tasks, set deadlines, and track progress
• Follow up with contractors and internal teams to ensure tasks are delivered on time and meet quality standards
• Oversee billing and invoicing, send payment reminders, and monitor client payment status
• Keep client and project data accurate in HubSpot and update weekly reports
• Support onboarding tasks, OTTO pixel setup, and SEO-related client activities as needed

Benefits

• 15 Days PTO + Christmas Day + New Year’s Day paid off

Salary

• $1,300–$1,700/month USD (depending on experience and location)

Our Recruitment Process

1. Initial screening call with our recruitment team

2. Skills-based assessment (if applicable)

3. Two interviews with our Hiring Managers

4. Offer extended

Life at LinkGraph

We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.

Here’s a look into our core values:

• Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.

• Excellence Driven: We aim for the highest standards, always raising the bar.

• Self-Starter Mentality: We take initiative and problem-solve independently.

• Innovative: We embrace change, experiment, and think outside the box.

• Student Mentality: We learn from our mistakes and constantly evolve.

Why Join Us?

We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:

• 2023 + 2022 Inc. 5000 List of the Fastest-Growing Companies in America
  
• Nevada’s Top Workplaces - #1 Small Business (Under 150 Employees), Best New Ideas
  
• Best Start-Up Agency (U.S. Search Awards)
  
• Top B2B Companies (Clutch)
  
• Inc’s On The Rise and Best Places to Work (Inc. Magazine)
  
• Great Place to Work Certified (Great Place to Work)
  

These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!