Senior Technical Support Specialist - Remote Work

BairesDev; Cartagena de Indias; A distancia; COP 235.358.000 - 353.039.000; Jornada completa

Descripción de la vacante

A leading technology company is seeking a Senior Technical Support Specialist to provide advanced support and troubleshoot complex issues. This fully remote position requires 4+ years in technical support and excellent problem-solving skills. Join a diverse team focused on innovative solutions and enjoy flexible hours, competitive compensation, and opportunities for growth.

Servicios

100% remote work

Excellent compensation in USD

Flexible hours

Paid parental leave

Skill development opportunities

Formación

• 4+ years of experience in technical support or related roles.
• Strong knowledge of operating systems, networks, and applications.
• Experience with ticketing systems and support tools.
• Excellent problem-solving and analytical skills.
• Strong communication skills and customer service orientation.
• Advanced level of English.

Responsabilidades

• Provide advanced technical support and troubleshooting for complex issues.
• Lead incident resolution and coordinate with technical teams.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor junior support staff and provide technical guidance.
• Analyze support trends and recommend process improvements.
• Ensure service level agreements and quality standards are met.

Conocimientos

Technical Support

Operating Systems

Networking

Analytical Skills

Communication Skills

Customer Service

Problem-Solving

Ticketing Systems Experience

Descripción del empleo

Overview

At BairesDev, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Technical Support Specialist at BairesDev

Responsibilities

• Provide advanced technical support and troubleshooting for complex issues.
• Lead incident resolution and coordinate with technical teams.
• Develop and maintain technical documentation and knowledge base articles.
• Mentor junior support staff and provide technical guidance.
• Analyze support trends and recommend process improvements.
• Ensure service level agreements and quality standards are met.

Qualifications

• 4+ years of experience in technical support or related roles.
• Strong knowledge of operating systems, networks, and applications.
• Experience with ticketing systems and support tools.
• Excellent problem-solving and analytical skills.
• Strong communication skills and customer service orientation.
• Advanced level of English.

What We Offer

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred.
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!