Senior Program Operations Supervisor (Onsite - Puerto Rico)

Collins Aerospace; Santa Isabel; Presencial; COP 341.636.000 - 434.810.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Three weeks of vacation

Generous 401(k) with employer matching

Employee Scholar Program

Life insurance and disability coverage

Employee Assistance Plan

Descripción de la vacante

Collins Aerospace, a RTX company, is seeking a Senior Program Operations Supervisor to lead our Operations Program Management team, guiding cross-functional execution to meet delivery, quality, and cost objectives.

Based onsite in Santa Isabel, PR, the role requires strong leadership, program management, and the ability to drive recovery plans for at-risk programs while collaborating with engineering, sourcing, and quality teams.

Formación

• University degree or equivalent; 5+ years relevant experience, or advanced degree with 3+ years.
• Proficient in English and Spanish (written and spoken).
• U.S. citizenship required for access to program information.

Responsabilidades

• Supervise and lead a team of Operations Program Leads supporting multiple customer programs.
• Develop and execute recovery plans for overdue parts numbers with clear actions, ownership, and timelines.
• Present program performance, recovery plans, and risks to leadership and customers.
• Monitor program metrics and drive actions to improve delivery performance and satisfaction.
• Lead customer visits and coordinate cross-functional activities for successful engagements.
• Collaborate with Operations, Planning, Engineering, Quality, Materials, and Supply Chain to meet commitments.
• Drive timely implementation of ECs, CRs, deviations, and configuration updates to prevent disruptions.
• Conduct regular reviews with customers and internal teams, communicating progress and mitigation plans.
• Mentor Operations Program Leads and support workload prioritization and continuous improvement.
• Prepare executive dashboards and reports, identifying risks and driving corrective actions.

Conocimientos

English

Spanish

Leadership

Communication

Customer-facing

Educación

University degree

Advanced degree

Herramientas

SAP

Descripción del empleo

Date Posted: 2026-08-31

Country: United States of America

Location: US-PR-SANTA ISABEL-B3 ~ Felicia Industrial Park - St B3 ~ BLDG 3

Position Role Type: Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access certain necessary systems.

Security Clearance: None/Not Required

Collins Aerospace is seeking a Senior Program Operations Supervisor to lead our Operations Program Management team supporting critical aerospace and defense programs. In this role, you will supervise a team of Operations Program Leads while driving cross-functional execution across Operations, Planning, Engineering, Quality, Materials, and Supply Chain to ensure customer commitments are achieved. You will be responsible for developing recovery strategies for at-risk programs, leading customer reviews, resolving production challenges, and ensuring program performance meets delivery, quality, and operational objectives.

Your mission:

to lead operational execution across multiple programs by proactively removing barriers, driving cross-functional collaboration, and ensuring customer commitments are met through disciplined program management and continuous operational improvement.

Join us in helping redefine aerospace by delivering operational excellence and outstanding customer satisfaction.

This onsite position is based at our Santa Isabel, PR location. You must be residing in Puerto Rico at the time of starting employment. Relocation is not offered.

What You Will Do:

• Supervise and lead a team of Operations Program Leads supporting multiple customer programs.
• Develop and execute recovery plans for overdue part numbers, ensuring clear actions, ownership, and timelines.
• Present program performance, recovery plans, and key risks to leadership and customers.
• Monitor program metrics and drive actions to improve delivery performance and customer satisfaction.
• Lead customer visits and coordinate cross-functional activities to ensure successful engagements.
• Partner with Operations, Planning, Engineering, Quality, Materials, and Supply Chain teams to meet customer commitments.
• Drive timely implementation of Engineering Changes (ECs), Change Requests (CRs), Deviations, and other configuration updates to prevent supply disruptions.
• Conduct regular customer and internal program reviews, communicating progress, priorities, and mitigation plans.
• Mentor Operations Program Leads while supporting workload prioritization, process execution, and continuous improvement initiatives.
• Prepare executive presentations, dashboards, and reports while identifying operational risks and driving corrective actions to ensure program success.

Qualifications You Must Have:

• A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience.
• Demonstrated professional or educational experience communicating in English and Spanish (verbal and written).
• U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Qualifications We Prefer:

• Prior leadership or supervisory experience managing technical or operational teams.
• Strong knowledge of manufacturing operations, production planning, and program execution.
• Experience managing customer-facing operational programs within the aerospace or defense industry.
• Ability to drive multiple priorities while meeting aggressive timelines.
• Experience coordinating Engineering Changes (ECs), Change Requests (CRs), and configuration management activities.
• Strong relationship-building skills with internal stakeholders and external customers.
• Experience utilizing ERP systems such as SAP.
• Lean Manufacturing, Continuous Improvement, or Six Sigma experience is a plus.

What We Offer:

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds
• Participation in the Employee Scholar Program (ESP)
• Life insurance and disability coverage
• Employee Assistance Plan, including up to 8 free counseling sessions
• And more!

Operations, Supply Chain and EH&S:

The next chapter of our future as an aerospace company is here, and we are excited about what this means for our employees and customers! Get onboard the Collins Aerospace Operations team and play a part in managing our innovative products from inception to delivery. The Operations team continues to grow and aims to strengthen the connection of Manufacturing Operations, Supply Chain and Environment, Health & Safety (EH&S) across Collins Aerospace. In this dynamic environment, you will have the opportunity to network across our businesses and functions, all while improving the productivity, quality and efficiency of our operations worldwide.

Collins Aerospace, a RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

WE ARE REDEFINING AEROSPACE.

• Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite:

Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.