Senior Product Manager, Consumer (LATAM)

Gladly; Bogotá, Distrito Capital; A distancia; COP 312.414.000 - 468.622.000; Jornada completa

Descripción de la vacante

A leading technology company in Bogotá is searching for a Sr. Product Manager to enhance AI-driven consumer experiences. In this role, you'll create product strategies, collaborate across teams, and understand market needs. Successful candidates will have over 5 years of product management experience, particularly in B2B SaaS, with strong communication skills. The company offers competitive salaries and a fully remote work environment.

Servicios

Competitive salaries

Stock options

Comprehensive benefits

Fully remote work environment

Commitment to professional growth

Formación

• 5+ years of experience as a product manager, preferably in B2B SaaS.
• Demonstrate strong communication skills for diverse audiences.
• Skilled at discovery and navigating qualitative and quantitative inputs.

Responsabilidades

• Create a vision and strategy for product area.
• Understand market and customer needs for impactful solutions.
• Collaborate across teams to build cohesive products.

Conocimientos

Product management experience

Strong communication skills

Understanding of B2B SaaS

Ability to grasp technical details

Descripción del empleo

The Opportunity

We're looking for a Sr. Product Manager to join our Hero product team, which is responsible for the experience that customer service agents (we call them heroes!) have when interacting with consumers using Gladly. This experience covers understanding who the customer is, including important context on their purchases and other helpful information, the lifelong conversation they’ve had across all channels, and ways to take action to address customers’ needs. The team also thinks about how heroes collaborate with other teammates, and the role of AI in helping automate the simple stuff so they can focus on more complex and empathetic work. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that.

We're looking for a Sr. Product Manager to join our Consumer product team, which is responsible for the experience that consumers have when interacting with brands using Gladly. This experience covers the range of ways to communicate with customer support agents (we call them heroes), finding answers to frequently asked questions, and more. The team works at the cutting edge of crafting AI-powered consumer experiences across all channels. Our product teams are led by a product manager, designer, and engineering manager, and are organized around personas, which helps us create a long-term vision and build toward that.

We draw inspiration from consumer apps and messaging experiences, and because we have all communication channels in one platform, we have shifted what consumers can expect from companies. And with a range of powerful AI features, we are pioneering how to balance the ease and scale of automation with the empathy and intuition of heroes. This is a great opportunity to work on an experience that millions of people use to get help from brands they love. We’d ideally find a new teammate who can grasp technical and design concepts to bring out the best in their teammates, takes complex problems and guides towards simple and intuitive solutions, can sift out the signal from the noise, and is excited to collaborate with customers, stakeholders, and other teams to drive impact

What you’ll do on the team

• Create a vision and strategy for your product area that furthers the company goals and vision
• Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
• Validate, plan, and deliver on both impactful enhancements and new products
• Collaborate across Product teams to build a cohesive product and hone your PM crafts
• Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message

A few projects you could be working on

• Optimizing our AI experience across all channels, including voice and text-based channels
• Expanding into new channels and use cases
• Exploring and articulating a vision for where consumer experiences are heading in an AI-enabled world

What you’ll bring to the team

• Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and Consumer software products
• Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
• Can telescope between the details and the big picture
• Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
• Know what great design looks like, and care about delivering experiences modern consumers will enjoy
• Grasp technical details and understand technical constraints when working with engineers
• Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
• Love tackling hard problems and coming up with powerfully simple solutions

Why Join Gladly

At Gladly, we’re not just building software—we’re transforming an industry. We take a people-first approach, both in our product and our culture. When you join us, you’ll enjoy

• Competitive salaries, stock options, and comprehensive benefits
• A fully remote work environment
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive

At Gladly, we believe in challenging the status quo, celebrating grit, and striving for excellence. We thrive as a team by embracing transparency, collaboration, and a customer-first mindset. If this role excites you but you don’t meet every qualification, we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.