Senior IT Support Desk Engineer II

Heartland Business Systems; Colombia; Presencial; COP 184.717.091 - 200.920.344; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, and vision insurance

Paid time off

401(k) retirement plan with company"s

Descripción de la vacante

Heartland Business Systems seeks an IT Service Technician to deliver desktop, application, and server support within our managed services team. This role covers critical technical and customer-facing tasks across client networks and infrastructure.

You will manage tickets, perform proactive maintenance, assist with security and backups, and participate in after-hours on-call rotations. Strong communication and problem-solving are essential.

Formación

• 3+ years in an IT service role with systems and network administration.
• Familiarity with Windows Server, networking gear, and security basics.
• Customer-service oriented with strong communication and problem-solving skills.

Responsabilidades

• Respond to tickets and monitor client requests per SLA.
• Perform proactive maintenance on switches, firewalls, routers, and servers.
• Remote support for devices and networks; assist field engineers as needed.
• Review client reports and implement resolutions; escalate when required.
• Contribute to process documentation and participate in after-hours on-call rotation.

Conocimientos

Active Listening

Adaptability

Decision Making

Problem Solving

Time Management

Relationship Building

Customer service-oriented

Educación

Associate degree in technology-related field

Bachelor's degree in technology-related field

Herramientas

Microsoft Windows Server

Mac OS

Mobile operating systems (iOS & Android)

Cisco networking

HP networking hardware

Palo Alto security

VMware / vSphere

ConnectWise Manage/Automate

Veem Backup

Descripción del empleo

Heartland Business Systems seeks an IT Service Technician to deliver desktop, application, and server support within our managed services team. This role covers critical technical and customer-facing tasks across client networks and infrastructure.

You will manage tickets, perform proactive maintenance, assist with security and backups, and participate in after-hours on-call rotations. Strong communication and problem-solving are essential.