Senior IT Service Leader — Fusion Squad & Automation

Kyndryl Inc.; Bogotá ciudad; Hybride; COP 120 000 000 - 180 000 000; Plein temps

Résumé du poste

Kyndryl is seeking a seasoned First Service Leader to oversee IT infrastructure delivery, governance, and transformation for major enterprise clients. You will lead Fusion Squads (L1–L3) across global operations, ensuring service stability, performance, and value delivery.

The role demands strategic alignment with client priorities and executive stakeholders. Ideal candidates bring 8+ years in IT service management, 5+ years of team leadership, and strong experience in ITIL, automation, and

Qualifications

• Minimum of 8 years in IT infrastructure service management / IT Delivery.
• Minimum of 5 years leading multidisciplinary technical teams (L1–L3) and engaging with executives.
• Strong technical expertise across networking, storage, middleware, OS, and databases in hybrid/multicloud environments.

Responsabilités

• Lead and coordinate Fusion Squads across 24/7 operational support.
• Ensure delivery excellence, environment stability, and alignment with client priorities.
• Oversee ITIL-based governance, incident management, and KPI/SLAs.
• Drive automation, standardization, and observability initiatives.

Connaissances

ITIL experience

Team leadership

Executive communication

Strategic thinking

Outils

Ansible Automation

CI/CD

VMware vSphere

Cisco Networking

Description du poste

Kyndryl is seeking a seasoned First Service Leader to oversee IT infrastructure delivery, governance, and transformation for major enterprise clients. You will lead Fusion Squads (L1–L3) across global operations, ensuring service stability, performance, and value delivery.

The role demands strategic alignment with client priorities and executive stakeholders. Ideal candidates bring 8+ years in IT service management, 5+ years of team leadership, and strong experience in ITIL, automation, and