Senior Implementation Analyst

Octave; Colombia; Remote; COP 171,827,000 - 234,309,000; Full time

Job summary

A global technology company is seeking a professional to manage client access and data transfer while troubleshooting systems and documenting technical issues. This role will also involve developing training curriculums and conducting training for clients. The ideal candidate should have strong analytical skills and experience supporting client projects. This position offers the flexibility of working remotely and is part of a diverse and inclusive team committed to supporting employee success.

Qualifications

• Experience managing initial client access and data transfer.
• Ability to write process documentation and manuals.
• Experience testing and troubleshooting installed systems.
• Strong communication with product and services teams.

Responsibilities

• Manage initial access and transfer data.
• Test and troubleshoot installed systems.
• Document technical issues for escalation.
• Provide feedback for product improvements.
• Develop training curriculums and materials.
• Provide feedback to product and professional services teams for improvements.
• May work on-site or provide remote project support.
• Write manuals and procedures.
• Develop application-specific training curricula and materials and conduct training classes for client.

Skills

Client interaction

Data mapping

Training coordination

Documentation

Troubleshooting

Analytical thinking

Job description

Job Location (Short): Bogotá, D.C., Colombia

Workplace Type: Remote

Req Id: 2364

Responsibilities

• Works directly with clients to manage initial access, map and transfer data, create process documentation (functional requirements/designs/lessons learned), and train or coordinate training for client users.
• Tests and troubleshoots functionality of installed systems.
• Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• May work directly with clients on-site or provide project support remotely.
• May work on pre-sales activities Identifies additional.
• product/services opportunities in customer organization.
• Writing of manuals and procedures.
• Provides feedback based on client experiences to product and professional services teams for product and process improvements.
• Applies analytical and technical thinking within areas of assigned responsibility to resolve routine client issues and challenges by identifying possible alternatives and providing recommendations.
• Contributes to preparation of testing scripts and materials; supports and performs unit, system and integrated testing tasks.
• Works with training team to develop application-specific training curriculums and materials and conducts training classes for client.

About Octave

Octave provides mission‑critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non‑negotiable and failure is not an option.

Turning complex operational data into actionable intelligence, Octave connects expertise, real‑world conditions and enterprise‑scale insight to improve performance, resilience and incident response where it matters most.

Octave has approximately 7,200 employees in 45 countries. Learn more at octave.com and follow us on LinkedIn.

Why work for Octave?

All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.

Everyone is welcome

At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.