Senior Engineering Manager - Customer Onboarding

Lever, Inc.; Bogotá ciudad; A distancia; COP 180.000.000 - 300.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health for employees and family

Life Insurance

Indefinite-term contract

20 days of vacations

Co-working Travel perk

Professional Development perk

Phone finance

Catered lunches

Descripción de la vacante

PayJoy is seeking a Senior Engineering Manager to guide the Customer Onboarding platform from design through delivery across multiple countries. You will align engineering work with product and business goals, mentor engineers, and shape technical direction while removing obstacles to progress.

The role requires 12+ years in software engineering with 4+ years in leadership, expertise in full stack development and AWS, and strong collaboration with product teams to drive impactful features.

Formación

• Bachelor’s degree in a technical discipline.
• 12+ years in software engineering with at least 4 years in a leadership role.
• Expert in Javascript/Typescript, PHP/Java/C#, and AWS cloud products.
• Experience with multiple architectures (microservices, service mesh, etc).
• Strong communication and leadership in cross-functional teams.

Responsabilidades

• Lead the Customer Onboarding platform team across 9+ countries with high availability.
• Define and execute the technical roadmap aligned with product goals.
• Oversee daily operations, task allocation, progress tracking, and delivery.
• Collaborate with product managers and other engineering teams to deliver features.
• Participate in recruitment and onboarding of engineers; identify skill gaps and plan hiring.

Conocimientos

Leadership

Full stack development

JavaScript/TypeScript

PHP

Java

C#

AWS

Microservices

Cross-functional collaboration

Recruitment & mentoring

Educación

Bachelor’s degree in computer science or related field

Herramientas

AWS

Open-source contributions

Descripción del empleo

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Customer Onboarding Platform owns the end-to-end applicant journey. From a customer's first application through approval to an active PayJoy product. As the orchestration layer across many standalone backend systems (identity verification, credit decisioning, device provisioning), the platform sits at the center of the company's growth funnel. This role requires strong cross-team coordination, the judgment to balance conversion, risk, and reliability, and the ability to set technical direction across system boundaries you don't directly own.

The Senior Engineering Manager is responsible for providing technical guidance and aligning engineering efforts with product and business stakeholders to deliver high impact products and features. Additionally, responsible for team growth planning, assisting with hiring, mentoring, and providing feedback to engineers on their performance in order to help remove technical or administrative obstacles that impede task completion.

Responsibilities

• Manage the team responsible for the Customer Onboarding platform (across 9+ countries), ensuring high availability and reliability for processing millions of loans.
• Develop, maintain, and execute on the technical roadmap for the Customer Onboarding platform, aligning with the company's product development and scaling goals.
• Oversee daily team operations, ensuring efficient task allocation, progress tracking, and timely delivery of projects.
• Collaborate with product managers, stakeholders, and other engineering teams to define and deliver product features.
• Participate in the recruitment and onboarding of new engineers, building a strong team capable of meeting the company’s technical needs and objectives. Identify skill gaps, and plan for hiring and development to expand the team to handle current and future projects.
• Provide technical guidance, mentorship, and career development opportunities to team members. Also, identify areas for improvement, to ensure that team members meet expectations and recognize achievements.

Requirements

• Bachelor’s degree in a technical discipline such as computer science, software engineering, or a related field.
• 12+ years of experience in a software engineering role, with at least 4+ years in a leadership or managerial position.
• Proficiency in full stack software development using languages such as Javascript/Typescript, and PHP, Java, C# (Level: Expert), and using AWS cloud products. This team is composed of full stack developers.
• Experience working in more than one type of architecture (microservices, mesh, etc).
• A can-do attitude and creative, flexible problem solving abilities, and the ability to think critically in ambiguous situations.
• Demonstrated experience in managing technical projects and teams, including planning, execution, and delivery.
• Strong written and verbal communication skills, with the ability to present technical concepts to non-technical stakeholders.
• Demonstrated ability to partner with technical leads to make durable and pragmatic architectural decisions. Strong plus to have made contributions to open-source projects or active involvement in technical communities.

Benefits

• 100% Company-funded Health for employees and immediate family members
• Life Insurance
• Indefinite-term contract
• 20 days of vacations, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone finance, headphone benefit, home office equipment allowance and wellness perks
• Catered lunches

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening