Senior Engineer, Advanced Networks

Rockwell Automation; Bogotá, Distrito Capital; Híbrido; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

A technology company based in Bogotá is seeking a Technical Support Specialist to provide assistance with Dell EMC servers, VMware, and cybersecurity. This role requires a Bachelor's degree and experience in networking. You'll manage customer interactions and document solutions to enhance customer satisfaction. The position offers a flexible work schedule and comprehensive health benefits.

Servicios

Health Insurance

401k

Paid Time off

Flexible Work Schedule

Formación

• Bachelor's degree in a related field required.
• Experience with Servers, Networking, Linux OS, and VMware vSphere.
• CCNA or related certification preferred.

Responsabilidades

• Provide technical support to customers regarding configuration and troubleshooting.
• Manage customer interactions and document resolutions.
• Update and author Technical Notes and documentation.

Conocimientos

Technical support

Customer interaction

VMware virtualization

Networking

Cybersecurity

Good communication skills

Educación

Bachelor's degree in Electronics, Electrical Engineering or Computer Science

Herramientas

Dell EMC Servers

VMware vSphere

Cisco IOS

Descripción del empleo

Overview

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Your Responsibilities:

• Provide technical support to customers or field personnel in the field of configuration and troubleshooting of Dell EMC Servers, VMware virtualization (vSphere), Cybersecurity (Threat Detection and Secure Remote Access), Industrial Data Centers and other Industrial Networks by the phone, chat, or email.
• Manage all customer interactions including and not limited to, setting expectations with customers before concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, accomplishing the Knowledge-Centered Support (KCS) process and following up with customer(s) promptly.
• Interact and Support additional core areas of Automation, including our controllers, operator interfaces, and networks.
• Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, how-to guides to improve customer satisfaction and acceptance.

The Essentials - You Will Have:

• Bachelor's degree in Electronics, Electrical Engineering or Computer Science or related Information Technology field.
• Experience with Servers, Networking, Linux OS & VMWare vSphere.
• Cybersecurity Applications.
• Knowledge of LAN / WAN Network Technologies.
• Good Verbal and Written command of the English language.
• Handle high pressure work situations when working with customers over different backgrounds.
• Willingness to work weekends and in different shifts.

The Preferred - You Might Also Have:

• 2 years of experience in a similar position/field.
• Demonstrated practical knowledge in the use of virtualization technology, such as VMware (vSphere) or be a VMware Certified Associate or Professional.
• Knowledge and ability to use issues in the field of Windows Server 2012/2016 in practice (AD, DHCP, DNS, RDP, ...).
• Claroty Threat Detect Services and Secure Remote Access.
• CCNA or CCNA Security / CCNP / CCENT certification or Experience with the Cisco IOS command-line interface (CLI) for configuring and managing Cisco devices, CCNA or CCNP certification.
• Experience configuring and troubleshooting managed Ethernet switches and routers.
• Knowledge of Industrial networks through EtherNet/IP.
• Experience with OT Technologies.

What We Offer:

• Health Insurance including Medical, Dental and Vision
• 401k
• Paid Time off
• Parental and Caregiver Leave
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
• To learn more about our benefits package, please visit www.raquickfind.com.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you\'re excited about this role but your experience doesn\'t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.