Senior Director, AI-Driven Professional Services (NOLA)

M8l; Colombia; Remoto; COP 180.000.000 - 300.000.000; Tempo pieno

Descrizione del lavoro

Simetrik in Colombia is seeking a Senior Manager, Professional Services — NOLA to lead the region’s PS organization. You will shape the services agenda, coach a high-performing team, and act as a senior advisor to enterprise customers, driving measurable business impact.

You'll oversee delivery excellence, foster an AI-first mindset, and ensure predictable, scalable implementations while collaborating with Sales, Product, and Solutions teams to maximize value and client outcomes.

Competenze

• 8–10+ years of experience in management consulting, Professional Services, business/process transformation, operations or similar customer-facing leadership roles.
• Experience in management consulting, process advisory, internal controls, risk, or process auditing—ideally within a Big Four or leading consulting firm is highly valued.
• Strong experience with enterprise customers and complex transformation programs.
• Proven ability to analyze ambiguous problems, understand end-to-end processes, and translate them into actionable solutions.
• Hands‑on experience in Operations, Finance Operations, Accounting Operations, Controllership, or similar functions, bringing a practical understanding of how processes, controls, data, and teams operate in real business environments.
• Strong executive presence and the ability to engage senior stakeholders and C-level customers.
• A strategic leadership style with the ability to move from executive-level conversations to detailed problem solving when the situation requires it.
• Strong understanding of portfolio management, forecasting, capacity planning, and delivery metrics.
• A strong AI-first and continuous improvement mindset, with the ability to identify where AI and automation can improve efficiency, quality, scalability, and speed.
• Experience applying AI, automation, or intelligent tooling to business processes, consulting workflows, delivery operations, or knowledge management is highly valued.
• Background in fintech, payments, financial operations, reconciliation, controls, or other data‑intensive environments is highly valued.
• Fluent in English and Spanish. Portuguese is a plus.

Mansioni

• Lead, coach, and develop a high-performing Professional Services team across NOLA.
• Set clear direction, raise standards, and strengthen capabilities in consultative thinking, process analysis, structured problem solving, and customer management.
• Build a culture of ownership, accountability, autonomy, collaboration, and continuous improvement.
• Maintain strategic proximity to key accounts and delivery teams, stepping in directly when senior expertise or intervention can materially improve outcomes.
• Develop stronger distributed leadership across PMs and senior team members, increasing autonomy without compromising quality.
• Act as a senior advisor to enterprise customers, helping them understand and improve complex operational and financial processes.
• Connect business challenges, processes, risks, controls, data, and technology into scalable and sustainable solutions.
• Challenge assumptions constructively and identify opportunities to redesign processes, improve operating models, and create measurable business value.
• Ensure each engagement establishes a clear connection between customer challenges, the solution delivered, and the expected business impact.
• Participate in key workshops, executive conversations, escalations, and solution discussions where senior perspective can materially influence the outcome.
• Own the regional implementation portfolio, ensuring predictable, high-quality, and on-time delivery.
• Anticipate risks, dependencies, scope gaps, and readiness issues before they impact delivery.
• Use data, AI-enabled analysis, KPIs, and portfolio insights to improve forecasting, risk detection, prioritization, and customer outcomes.
• Maintain clear visibility into portfolio health, customer risk, capacity, and delivery performance.
• Partner closely with Sales, Customer Success, Product, Solutions, and Integrations to improve scope quality, readiness, execution, and end-to-end customer outcomes.
• Continuously improve methodologies, operating models, and reusable assets to increase quality, efficiency, scalability, and consistency.
• Turn learnings from customer engagements into repeatable playbooks, standards, knowledge assets, and stronger ways of working.
• Embed AI and automation into core Professional Services workflows to reduce manual effort, accelerate analysis and execution, and improve consistency at scale.
• Continuously identify opportunities to simplify and standardize processes across scoping, discovery, implementation, project management, quality assurance, and knowledge management.
• Ensure efficiency gains allow the team to spend more time on customer understanding, problem solving, advisory, transformation, and business impact.
• Manage regional capacity, staffing, productivity, forecasting, and services economics.
• Balance customer impact, delivery quality, team capacity, strategic priorities, and financial sustainability.
• Contribute to margin health through better planning, forecasting accuracy, scalable operating models, and productivity improvements.
• Use business and delivery data to support prioritization and resource allocation decisions.

Conoscenze

Management consulting

Professional Services

Business transformation

Executive presence

Operations leadership

AI & automation

Fintech domain

Bilingual EN/ES

Descrizione del lavoro

Simetrik in Colombia is seeking a Senior Manager, Professional Services — NOLA to lead the region’s PS organization. You will shape the services agenda, coach a high-performing team, and act as a senior advisor to enterprise customers, driving measurable business impact.

You'll oversee delivery excellence, foster an AI-first mindset, and ensure predictable, scalable implementations while collaborating with Sales, Product, and Solutions teams to maximize value and client outcomes.