Senior Associate Systems and Tools

WPP; Perímetro Urbano Medellín; Hybrid; COP 23,000,000 - 34,000,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Mental health days

Job summary

WPP Media is seeking a Systems & Tools Associate to join the Global Operations Centre (GOC). You will work with teams across the US, Europe, and Asia to deliver high-impact solutions and support internal users with Aura and related tools.

Role requires a Bachelor's degree and advanced English (B2–C1); likely 1 year experience; strong communication, attention to detail and a proactive problem-solving mindset. This position is offered in a hybrid model within Colombia.

Qualifications

• Bachelor’s degree is required.
• Advanced English level (B2–C1) is required.
• Likely 1 year experience in a customer-support/operations role.
• Strong customer service mindset and willingness to help others.
• Clear written and verbal communication in a professional environment.
• Good attention to detail, organization and follow-through.
• Ability to manage multiple requests, prioritize work and meet deadlines.
• Logical problem-solving approach and willingness to ask questions and learn.
• Comfort working with technology and learning new systems and processes.
• Working knowledge of Microsoft Excel (filters, sorting, basic formulas).
• Ability to work independently while collaborating with colleagues and users.
• Calm, patient and professional when handling user issues.

Responsibilities

• Serve as a first point of contact for internal users requiring support with Aura and related business tools.
• Review, prioritize and resolve support tickets according to procedures and service expectations.
• Ask questions, gather information and reproduce issues when possible.
• Escalate complex issues to senior team members with complete details.
• Follow up with users to confirm requests are resolved before closure.
• Provide professional, patient and customer-focused support experience.

Skills

Customer service mindset

Written and verbal communication

Attention to detail

Multitasking

Problem solving

Tech savviness and learning

Education

Bachelor's degree

Tools

Microsoft Excel

Job description

About WPP Media

WPP is the trusted growth partner for the world’s leading brands. With exceptional talent, trusted data and intelligence, and world-class partnerships – all united by ourpioneeringagentic marketing platform, WPP Open – we help clients navigate change, capture opportunity, and deliver transformational growth.

WPP Media is WPP’s AI-driven media operating unit, bringing together media, data, and partnerships to deliver creative personalisation at scale. Connected through WPP Open and powered by Open Intelligence, clients see exactly where, how, and why their media investment is working.

For more information, visit wppmedia.com.

Systems & Tools Associate , GOC

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for a Systems & Tools Associate who will:

• Serve as a first point of contact for internal users requiring support with Aura and related business tools.
• Review, prioritize and resolve support tickets in accordance with established procedures and service expectations.
• Ask appropriate questions, gather relevant information and reproduce issues when possible.
• Escalate complex, high-impact or unresolved issues to senior team members with complete and accurate support details.
• Follow up with users and confirm that requests have been resolved before closure.
• Provide professional, patient and customer-focused support experience.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Bachelor’s degree.
• Advanced English level (B2–C1).
• Likely 1 year experience.
• Strong customer service mindset and genuine willingness to help others.
• Clear written and verbal communication skills in a professional environment.
• Good attention to detail, organization and follow-through.
• Ability to manage multiple requests, prioritize work and meet agreed deadlines.
• Logical problem-solving approach and willingness to ask questions and learn.
• Comfort working with technology and learning new systems and processes.
• Working knowledge of Microsoft Excel, including filtering, sorting and basic formulas.
• Ability to work independently while collaborating effectively with colleagues and users.
• Ability to remain calm, patient and professional when handling user issues.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment toBe Extraordinary, investing in our employees to inspire transformational creativity. We alsoLead Optimistically,firmly believingin andChampioning Growth and Developmentfor every individual. This commitment allows WPP Media employees toleveragethe extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at thecutting edgeof marketing and advertising.

WeCreate an Open environmentbuilt on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office eventsshowcasingteam wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens whenwe’retogether, fostering creativity, collaboration, and connection in this open and supportive environment.That’swhywe’veadopted a hybrid approach, with teams in the office around four days a week. If yourequireaccommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.

Please read our Privacy Notice https://www.wppmedia.com/pages/privacy-policy for more information on how we process the information you provide.

While we appreciate all applications received, only those candidates selected for an interview will be contacted.

Please read our Privacy Notice for more information on how we process the information you provide.