Sea Logistics Customer Care Specialist FS-CC

Kuehne + Nagel AS; Medellín; Presencial; COP 116.959.000 - 175.439.000; Jornada completa

Descripción de la vacante

A leading logistics company in Medellín is seeking a Sea Logistics Customer Care Specialist. This role involves managing customer accounts, driving engagement, and ensuring satisfaction through proactive communications. Ideal candidates should have a degree, customer service experience, and knowledge of maritime operations. The position offers professional growth within a global leader in logistics, focusing on both personal and professional development.

Formación

• Completed degree.
• Experience in maritime operation (import/export).
• Intermediate English proficiency.
• Strong customer service skills.

Responsabilidades

• Drive customer engagement and satisfaction.
• Manage a personal portfolio of direct accounts.
• Ensure all interactions are recorded in the CRM system.
• Monitor and follow up on overdue accounts.
• Identify financial risks and develop mitigation strategies.

Conocimientos

Customer service

Experience in maritime operation

Intermediate English

Educación

Completed degree

Descripción del empleo

A career at Kuehne+Nagel is much more than logistics.

Working in the operational team at Kuehne+Nagel, you play a key role in optimizing processes and ensuring the smooth flow of inventory and shipments. But that’s not all. Thanks to your work, essential medicines reach patients on time, and critical deliveries—from wind turbines to semiconductors—arrive where they are needed most. At Kuehne+Nagel, our work is much more than you can imagine.

Sea Logistics Customer Care Specialist plays a key role in supporting customers, providing accurate information, attending to inquiries, and resolving concerns. This position is responsible for offering excellent service to both internal and external stakeholders. Additionally, it manages a personal portfolio of direct accounts as an account manager, maintaining strong relationships with customers and driving their engagement.

How you create impact

Job Objective

• Drive customer engagement, satisfaction, retention, and reactivation in close collaboration with KN's commercial structure (GA, NA, FS – VS, FS – VA) and Operational Care Center (OCC), with the goal of establishing and strengthening operational relationships with customers.
• Establish and strengthen the operational relationship with customer contacts through daily interactions, regular visits, and proactive advice to ensure their satisfaction.
• Ensure regular contact with all current customers and that each received email is managed as a case within the KN Service Moments framework.
• Ensure that all interactions are recorded in the CoreLog CRM system.
• Meet all established financial and strategic objectives.
• Manage FCL.
• Ensure, manage, and process spot quotes in a timely manner.
• Support customers in ensuring a high level of mastery in KN applications and eTouch tools through training, to ensure an increase in the level of customer automation in collaboration with the OCC.
• Complete the Customer Profile (CP), (Business Profile), and Standard Operating Procedure (SOP) after the initial meeting with the customer.
• Monitor exceptions through the CCL Dashboard and identify process improvement opportunities.
• Supervise customer profitability and maximize Gross Profit (GP) at the account level.
• Identify financial risks and collaborate with stakeholders to develop mitigation strategies that ensure customer profitability.
• Monitor and follow up on overdue accounts, communicating with the customer to minimize the risk of uncollectible accounts.

What we would like you to bring

Completed degree
Experience in maritime operation (import/export)
Intermediate English
Customer service

What's in it for you

Joining Kuehne + Nagel means becoming part of a global logistics leader that values both personal and professional growth. Here, you'll have the opportunity to work in an international environment, collaborate with experts from around the world, and contribute your ideas to drive continuous improvement. If you're looking for a career with purpose, ongoing development, and a supportive team, Kuehne + Nagel is the ideal place for you.

Who We Are

Logistics shapes our everyday lives — from the products we use to the medical care we rely on. At Kuehne+Nagel, your work is more than logistics — it’s about enabling both everyday and extraordinary moments in people’s lives around the world.

As a global leader with a rich history and a forward-looking vision, we create a safe and stable environment where your career truly matters. Whether we’re delivering life-saving medicines, implementing sustainable transport solutions, or supporting local communities — what you do has a real impact. Your career is far more than you can imagine.