Sales Support Specialist

Hitachi Energy; Dosquebradas; Presencial; COP 96.974.000 - 155.160.000; Jornada completa

Descripción de la vacante

A global technology leader is seeking a Sales Support Expert in Colombia to provide technical and commercial support throughout the sales process. This role involves creating engineering proposals, interacting with customers, and ensuring efficient solutions are offered. Candidates should have a Bachelor's Degree in Electrical or Electronic Engineering along with relevant experience, and the ability to negotiate contracts confidently.

Formación

• Min 5 years of experience in a related field.
• Experience in service sales and technical quotations.
• Ability to negotiate contracts with customers.

Responsabilidades

• Create engineering proposals and manage project tasks.
• Shape solutions with customers and provide technical presentations.
• Support Sales in preparing commercial offers.

Conocimientos

Electrical or Electronic Engineering

Sales experience

Technical quotations

High-voltage equipment experience

Intermediate English

Educación

Bachelor's Degree in Electrical or Electronic Engineer

Herramientas

SAP

Salesforce

Descripción del empleo

The Opportunity

Provide functional and technical support throughout the sales process and ensure internal and external clients obtain appropriate product/solution knowledge.

Customer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related commercial processes. Proposal jobs ensure proposals are accurately and efficiently prepared to optimize the potential of a profitable agreement. Sales Support Expert also delivers technical solutions and designs to meet the customer's needs at the best cost.

How You'll Make An Impact

• Creates engineering proposals for products and systems, including drawings and plans preparation including meetings with other business units and consortium partners. Review risk analysis with all partners before submitting proposal. Defines project tasks. Defines schedule, cost and quality metrics. Coordinates the creation of work plans and cost estimates in all applicable engineering disciplines. Preparing proposal/presentation of engineering projects/programs including provision of bills of materials, estimated engineering hours, creating design solutions to proposals for engineering projects or programs and solving critical technical design related issues/ questions from customer.
• Works with customers to shape and deliver solutions, seeking feedback and innovating with the customer to drive and deliver improvements. Attends project meetings and presents all technical aspects of project assignments. Interacts with customer, contractors, suppliers and others.
• Supports the local Sales organization/customers in determining the most technically appropriate and cost-effective solutions and in the preparation of demanding offers. Provides technical support during the technical meeting, product presentations and negotiations and offers product/ solution/service.
• Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs. Proposes technical solutions for complex enquiries. Prepares/supports preparation of technical/commercial offers based on customer specification requirements, Local Business Unit/feeder factory indications and Sales organization directives. Participates in the kick off meeting organized by the project team.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
• Defines cost and price for the proposed solution and align with Sales organization.
• Provides information to the risk review process in accordance with Hitachi Energy policy and drive the risk review process.
• Analyzes customer needs and competitor offers through general market information and information provided by the Sales organization.
• Performs lost proposal analysis, identifies potential cause, and recommends future actions in cooperation with Sales/Local Business Unit to obtain better future results.
• Negotiate contracts/frame agreements with customers based on the company risk and conditions.
• Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background

• Bachelors Degree in Electrical or Electronic Engineer with minimum 5 years of experience
• SAP and Salesforce (desirable)
• Intermediate level of English
• Experience in service sales
• Experience in technical quotations
• Experience with high-voltage equipment, power transformers, and electrical substations

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.

With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.

Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.