Sales Representative - Chat Commerce

Holafly; Medellín; Presencial; COP 109.253.796 - 182.089.661; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive performance incentives

Growth & development opportunities

Healthy work-life balance

Descripción de la vacante

Holafly, located in Medellín, Colombia, is looking for a Sales Representative in Conversational Commerce. In this role, you will convert inbound chat conversations into sales while acting as an advisor for global travellers.

Key responsibilities include driving revenue growth, optimising the buying journey, and delivering top-tier customer support. Strong written communication and a sales-oriented mindset are essential.

This position offers competitive incentives and opportunities for growth within a supportive global team.

Formación

• Excellent written communication skills with a focus on clarity and empathy.
• Experience in managing high-volume live chats and closing sales opportunities.
• Goal-driven with the ability to work under performance metrics and targets.

Responsabilidades

• Convert inbound live chat interactions into sales.
• Provide upselling and tailored product recommendations.
• Ensure exceptional customer support and satisfaction.

Conocimientos

Strong written communication skills

Sales-oriented mindset

Multitasking capability

Descripción del empleo

Company Overview

Holafly is a high‑growth scale‑up revolutionising how businesses and travellers connect to the internet abroad. Since 2018, we’ve empowered travellers in over 200 destinations worldwide with secure and reliable eSIM solutions. With a team of 500+ professionals across multiple countries, we are scaling globally to support travellers with seamless, unlimited data connectivity. We’re not just connecting people—we’re enabling freedom and peace of mind, ensuring our users stay connected from the second they land, wherever their journey takes them.

The Role

As a Sales Representative in Conversational Commerce, you will turn inbound chat conversations into successful purchases by acting as a trusted advisor for global travellers. Your commercial focus directly impacts revenue growth and conversion rates, shaping the ultimate first impression of our brand.

Key Responsibilities

• Drive revenue growth by converting inbound live chat interactions into final sales.
• Maximise customer value through strategic upselling, cross‑selling, and tailored product recommendations.
• Optimise the buying journey by handling objections and removing friction in real‑time.
• Maintain exceptional response times while managing multiple conversations simultaneously without sacrificing quality.
• Deliver top‑tier CSAT by providing accurate, friendly, and solution‑oriented support.
• Apply performance insights from coaching and KPIs to continuously boost operational efficiency.

Qualifications

• Strong written communication skills with a knack for clarity, empathy, and professional persuasion.
• Sales‑oriented mindset focused on identifying customer needs and closing opportunities.
• Multitasking capability to manage high‑volume live chats efficiently in a fast‑paced environment.
• Goal‑driven attitude comfortable working with monthly targets, performance metrics, and rapid changes.

Nice to Have

• Experience in e‑commerce, live chat sales, customer support, or the travel industry.
• Familiarity with CRM platforms, chat tools, shortcuts, and discount workflows.
• Experience with subscription models or multi‑language customer engagement.

Benefits & Perks

• Competitive performance incentives tied directly to your sales success and conversion goals.
• Growth & development path through continuous coaching, training, and international exposure.
• Healthy work‑life balance within a supportive, diverse, and results‑driven global team.