Sales Operations Latam

Ralph Lauren Corporation; Madrid; Presencial; COP 93.724.000 - 124.966.000; Jornada completa

Descripción de la vacante

A global lifestyle brand is seeking a Sales Operations Associate in Colombia. This role supports the LATAM region by ensuring seamless order management, client support, and data accuracy. Candidates should be experienced in customer service, possess strong organizational skills, and be fluent in both English and Spanish. Familiarity with SAP and the fashion industry is advantageous. This position offers a chance to work in a dynamic and multicultural environment.

Formación

• Experience in fashion industry customer service or sales operations.
• Experience working in LATAM markets and multicultural environments.
• Familiarity with sales performance metrics and operational KPIs.

Responsabilidades

• Manage seasonal orders: amendments, client setup, confirmations, and reorders.
• Support delivery forecasting and help clients achieve optimal fulfillment rates.
• Provide product information and brand guidance to clients.

Conocimientos

Strong numerical and organizational skills

Detail-oriented and communicative

Customer-centric mindset

Proficiency in SAP

Fluent in English

Spanish required

Herramientas

SAP

Microsoft Office

Descripción del empleo

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Sales Operations Associate supports the commercial backbone of the LATAM region, ensuring operational excellence across order management, client support, and data accuracy. This role is key to enabling smooth sales execution and maintaining high service standards.

• Manage seasonal orders: amendments, client setup, confirmations, and reorders.
• Support delivery forecasting and help clients achieve optimal fulfillment rates.
• Provide product information and brand guidance to clients; assist with returns and authenticity queries.
• Guide clients through return procedures and validate documentation.
• Support with delivery tracking and data coordination.
• Assist the sales team during market periods and ensure smooth departmental operations.

Experience, Skills & Knowledge

• Strong numerical and organizational skills with a customer-centric mindset.
• Detail-oriented and communicative, able to work effectively under pressure.
• Experience in fashion industry customer service or sales operations.
• Proficiency in SAP and Microsoft Office (Excel, Word, PowerPoint).
• Fluent in English; Spanish required, Portuguese is a plus.
• Experience working in LATAM markets and multicultural environments.
• Familiarity with sales performance metrics and operational KPIs.
• Strong stakeholder management and cross-functional collaboration skills.
• Proactive mindset with high attention to detail.