Sales Development Specialist

Concentrix; Bogotá, Distrito Capital; Presencial; COP 78.060.000 - 117.092.000; Jornada completa

Descripción de la vacante

A global customer engagement company is seeking a Sales Development Specialist in Bogotá, responsible for customer engagement and sales. The candidate must manage high volumes of communications and provide forecasts. Proficiency in English and Spanish is required. The position offers a full-time schedule with opportunities to grow within the team.

Formación

• Proficient in both English and Spanish.
• Strong understanding of customer relationship management systems.
• Ability to manage high volume of customer communications.

Responsabilidades

• Provide accurate weekly, monthly, and quarterly sales forecasts.
• Manage customer contacts through phone and email.
• Work with team to maintain professional interactions with customers.

Conocimientos

Sales forecasting

Communication skills

Customer relationship management

Lead qualification and conversion

Descripción del empleo

Overview

Job Title: Sales Development Specialist

Job Description: The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

Responsibilities

• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

COL Bogota - Cra. 15 #77-50

Language Requirements

English (Required), Spanish (Required)

Time Type

Full time

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