SaaS Technical Support Engineer - Integrations & Insights

Userpilot; Colombia; Presencial; COP 30.000.000 - 42.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training opportunities

Industry events

Career progression

Performance bonuses

Descripción de la vacante

Userpilot in Colombia is seeking an experienced Customer Support (SaaS) specialist to be the voice of our customers and drive positive change. You will work closely with customers daily, diagnosing issues across our SDKs, APIs, and integrations, and delivering practical workarounds.

You will answer inquiries with deep product knowledge, document solutions, and contribute to process improvements. The role requires at least 1 year in technical support, a CS/IT degree, and strong English skills.

Formación

• Minimum 1 year experience as a Technical Support Engineer.
• Degree in Computer Science, Information Technology, or similar technical discipline.
• Excellent English speaking, writing and reading comprehension.
• Creative and critical thinking to deliver workarounds.
• Strong knowledge of modern web tech and debugging tools (HTML/CSS/JS, HTTP/REST, JSON, Web DevTools).
• Empathy, clear communication, and ownership.

Responsabilidades

• Diagnose and resolve implementation issues across SDKs, APIs, and integrations.
• Craft pragmatic solutions by understanding customer use cases and tooling.
• Answer inquiries with deep product knowledge, explain behaviors and best practices.
• Escalate with context, impact, and next steps to drive resolution.
• Contribute to documentation and suggest process improvements.

Conocimientos

Technical support

English proficiency

Creative thinking

Web tech fundamentals

Debugging tools

Empathy and ownership

Educación

CS/IT degree

Descripción del empleo

Userpilot in Colombia is seeking an experienced Customer Support (SaaS) specialist to be the voice of our customers and drive positive change. You will work closely with customers daily, diagnosing issues across our SDKs, APIs, and integrations, and delivering practical workarounds.

You will answer inquiries with deep product knowledge, document solutions, and contribute to process improvements. The role requires at least 1 year in technical support, a CS/IT degree, and strong English skills.