Response Analyst

Fortra; Colombia; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

Fortra is seeking a Response Analyst in Colombia to manage change, lead incident response, and oversee problem management. You will analyze root causes, drive continuous improvement, and participate in leadership discussions to shape strategic IT responses.

The role emphasizes proactive actions, fast execution, and collaboration with diverse teams to align IT efforts with business goals and ensure high service levels.

Formación

• Bachelor’s Degree in IT or equivalent.
• 3+ years of experience in IT Operations or related roles.
• Solid knowledge of ITIL frameworks (ITIL Foundation certification is a plus).
• Strong interpersonal and communication skills for working with diverse teams and stakeholders
• Deep understanding of business alignment.
• Ability to work in a fast-paced, customer-focused environment with high service expectations.
• Excellent analytical and problem-solving skills.
• Strong knowledge in on-premise or Cloud environments.

Responsabilidades

• Oversee and manage change management processes to ensure smooth transitions and minimal disruptions.
• Evaluate RFCs, ensuring alignment with business strategies and compliance requirements.
• Lead incident response efforts, coordinating with various teams to resolve issues swiftly and effectively.
• Conduct detailed root cause analysis to address recurring issues and implement preventative measures.
• Facilitate postmortem reviews to analyze incidents, identify lessons learned, and drive continuous improvement.
• Implement and maintain problem management processes to identify and eliminate systematic IT issues.
• Participate in strategic meetings with leadership teams, providing insights and recommendations.
• Proactively make recommendations for improvements and execute them promptly.
• Advise on response strategies and ensure optimal results through proactive actions

Conocimientos

Change management

Incident response

Problem management

Root cause analysis

Strategic meetings

Proactive recommendations

Communication skills

Cloud / on-premise knowledge

Educación

Bachelor’s Degree in IT

Herramientas

ITSM tools

ITIL Foundation (a plus)

Descripción del empleo

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

The Response Analyst is a professional with a strategic mindset, responsible for maintaining change management, incident response, and problem management at Fortra. With an established track record in these areas, this role is pivotal in shaping our response strategies, ensuring Fortra and its clients benefit from top-tier, forward-thinking solutions.The individual will also play a key role in strategic meetings with leadership teams.This role emphasizes proactive actions, making recommendations, and then swiftly executing them. With the autonomy to act and the responsibility to immediately advise, the IT Response Analyst is pivotal in shaping Fortra's response strategies for optimal results.

WHAT YOU'LL DO

• Oversee and manage change management processes to ensure smooth transitions and minimal disruptions.
• Evaluate Request for Change (RFCs), ensuring alignment with business strategies and compliance requirements.
• Lead incident response efforts, coordinating with various teams to resolve issues swiftly and effectively.
• Conduct detailed root cause analysis to address recurring issues and implement preventative measures.
• Facilitate postmortem reviews to analyze incidents, identify lessons learned, and drive continuous improvement.
• Implement and maintain problem management processes to identify and eliminate systematic IT issues.
• Participate in strategic meetings with leadership teams, providing insights and recommendations.
• Proactively make recommendations for improvements and execute them promptly.
• Advise on response strategies and ensure optimal results through proactive actions

QUALIFICATIONS

• Bachelor’s Degree in IT or an equivalent qualification.
• 3+ years of experience in IT Operations or related roles.
• Solid knowledge of ITL frameworks (ITIL Foundation certification is a plus).
• Strong interpersonal and communication skills for working with diverse teams and stakeholders
• Deep understanding of business alignment.
• Ability to work in a fast-paced, customer-focused environment with high service expectations.
• Excellent analytical and problem-solving skills.
• Strong knowledge in on-premise or Cloud environments.

Desired Skills:

• Familiarity with project management methodologies (e.g., Agile, Scrum, or PMP certification).
• Familiarity with DevOps or Software Development practices
• Self-starter with the ability to recommend and act on solutions independently.
• Experience with ITSM automation tools

At Fortra, we’re breaking the attack chain. Ready to join us? Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.